By ASOG Podcast
How to Get the Best Auto Repair Training - Reupload
By Joe Marconi
While there are many different business models among all the automotive independent repair shops, what types of services or repairs give your auto repair shop the best ROI?
Preventive Maintenance Services? General Repairs, steering, suspension, brakes, etc. Diagnostic/Electrical, etc. Or other?
By Joe Marconi
There's a lot of talk these days about a 4-day work week. Some discussions include the entire shop only being opened for 4 days, other discussions talk about rotating employees to work only four days, while the shop remains open for 5 or 6 days.
I am on the fence about this. I do see the benefits, but it's not as easy as some may think.
Find out how Marc Pons maintains a “Work Happy, Drive Happy” culture inside his 9 shops. Marc is also the president of ASTA in North Carolina, the Automotive Service and Tire Alliance, the folks who bring you ASTE. Marc explains the importance of setting routines to reinforce your values, it only takes 15 minutes at the beginning of each day. Can your shop spare 15 minutes? I think you can.
Marc Pons, Chapel Hills Tire, 9 Shops, Chapel Hill, Durham, Raleigh, and Apex, NC
Key Talking Points
Should you sell tires? Don’t leave money on the table, be the one-stop shop to serve your customers. Tire programs are key for selling tires. Initially didn’t want to be in the family business- didn’t want to be viewed as his father’s son who had things ‘handed’ to him “Work Happy, Drive Happy” culture. Employees will treat customers up to the level they are treated themselves. They need to be rested, cared for, and appreciated. The culture in your business exists even if you don’t do anything to it. Your culture needs to be articulated and written with your team. Then you need to install routines to drive the culture. Let the values guide your decisions. “Value of the Week” huddle at every store every morning to go over the value of the week and how to live it. “Strive for Excellence” tech helping another tech etc. On the website- “Why Work Here,” with pay and compensation plan Workforce development- ASTA has a strong apprenticeship program with hands-on experience. Training- service advisor training, tech training, ASE master techs do lunch and learns for test preps. Working on having a full-time in house trainer.
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