By Joe Marconi
I have heard from a few shop owners, that they are afraid to send their techs to a training event because they fear that they will be recruited by another shop. How do you feel about this?
Perhaps it's time to sit down with your techs and see if all is ok? People quit for a number of reasons. Should we get ahead of this, if this is a real problem these days?
By Joe Marconi
While there are many different business models among all the automotive independent repair shops, what types of services or repairs give your auto repair shop the best ROI?
Preventive Maintenance Services? General Repairs, steering, suspension, brakes, etc. Diagnostic/Electrical, etc. Or other?
We are at the NAPA Expo joined by the 2022 Napa Technician of the Year, Meg Lewis. She is the first female winner and is a huge advocate for automotive training and reaching the youth in schools. I’m also joined by Matt Fanslow from the Diagnosing the Aftermarket A to Z Podcast. We discuss goals, passions, work-life balance and advice to women in the industry.
Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022
Key Talking Points
Advocate for automotive training- starting as young as you can with schools, especially nurturing women Motivation- her Dad, Meg was tinkering with cars “Tinkerbell” and she expressed interest and fascination. Natural curiosity. Worked previously in hospitality- learned customer service quickly Goal-oriented person- be a technician and own her own shop as an endgame. The succession plan will be complete in 5 years as owner. What do you love to do in the bays? Gets thrill from fixing something that is broken and helping customers. Tool share program with local BDG group Work-life balance- Meg’s two kids have always been supportive, brings kids to events Advice- surround yourself with people that support you and your passions Attracting new hires- incentive program with basic knowledge in automotive, providing training/tools/toolbox to get them in the door. Growing your own technician. ASE exams- tool for showing areas of improvement Being the ‘winner’ shouldn't matter if you are a man or a woman Advice to women- don’t be discouraged; you will face challenges. It will make you stronger
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Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
Click to go to the Podcast on Remarkable Results Radio
By Joe Marconi
I will be at the Elite Invitational next week and also making a presentation on "Identifying Your Ideal Customer."
If you are attending the event, please let me know. I would enjoy getting together.
For more information, click the link below.