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Looking For Some Guy


Gonzo

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Looking for Some Guy Gonzo 2010

 

Have ya ever noticed that a lot of work shows up at the shop with some sort of story attached and the customer almost always knows who sent them to you or what the last tech has done to their car? It’s pretty common at my shop. This other mechanic seems to always be busy, sometimes too busy to finish the customer’s job completely. I don’t know who this dude is but, he gets all the work in town. I’ve never met this wrench jockey; I don’t even know where his shop is… in fact I don’t even know what he charges or what his expertise is. But, I do know his name… oh yea, I know his name, his reputation is well known, and his never ending automotive repair skills are known far and wide. Who is this genius of the auto repair world? You know him, he’s that “regular mechanic” you always hear about. I don’t know whether he is some super tech out there or just the best salesman in the business. What’s his name you ask, well; it’s none other than… “Sum Guy”. that’s the dude, that’s him… his name comes up in conversations all the time… something like this; “I had my car to Sum Guy the other day… he said my problem was this, and said you would know how to fix it.” Or when you ask, “Where did you have your car at ma’am?” and the usual answer ... “Oh, I had it at Sum Guy for a while till he gave up and said he couldn’t take care of it, I don’t think he knows what he’s doing.” And, of course my all time favorite… “Sum Guy already looked at it so I already know what’s wrong.”

 

Now I don’t know about you but Sum Guy seems to get around a lot. One of these days I’d like to meet him. I’ve got a few words for him for sure. He either works the customer into an all out frenzy or they come into the shop with a chip on their shoulder as if they just cured cancer. Ya never know which way it’s going to go with Sum Guy around. He can be your friend or he can be your enemy it’s all a gamble at this point.

 

Listening in on conversations at the front counter and sooner or later good ol’ Sum Guy will get his name mentioned. “I had Sum Guy change my brakes last week but he didn’t want to mess with the ABS system.” “The other day my wife and I were out in town when we ran across Sum Guy, he said he knew you.” Man, this dude gets around, how do ya keep up with him? He’s everywhere!

 

I’m going to put an ad in the paper one of these days… it should say something like; “Looking for Sum Guy who can fix cars and impress customers more than I can. Sum Guy who has all the correct tools and diagnostic equipment that I don’t have. Sum Guy with the smarts of a rocket scientist and the strength of a gorilla. Sum Guy who can be in two places at once and never-ever makes a mistake. Sum Guy that can keep a customer happy even in the worst of conditions and knows just what to say to calm them down. And, most of all Sum Guy who can do all of this and still show up to work on time.

 

I doubt he’ll answer the ad, I think he doesn’t want the rest of the automotive industry to know about him. I think he likes to stay in the shadows away from the lime light and keep in close touch with all his customers. He’s a credit to himself… that guy… he’s Some Guy…

 

Stories are pre-posted here at ASO... you guys get to see them first before I edit them and send them onto my editors... your thoughts and comments mean a lot... let me know what ya think of them.... thanx... Gonz

 

 

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Yea call me if ya meet up with this wrench bender.... or, stuff him in the bottom of your tool box until I get there....

 

 

Hey Gonzo that fella your lookin for has moved to Florida. I got a Bronco here that has had every sensor on it replaced. Now the owner is tellin me "Sum Guy" says it needs a computer! I asked him if he could get Mr. Guy to stop in so we could discuss his diagnostic strategies but he didn't have a current number or address for him. Hopin he will just drop by and introduce himself. Ya want me to give ya a call if he stops in? :)

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  • 2 weeks later...

If you get Brake and Frontend magazine... next months issue will have this story in print...

 

let me know if you get your copy... if you don't get it... www.brakeandfrontend.com you can get on the mailing list there.

 

 

Yea call me if ya meet up with this wrench bender.... or, stuff him in the bottom of your tool box until I get there....

 

 

 

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Looking for Some Guy Gonzo 2010

 

Have ya ever noticed that a lot of work shows up at the shop with some sort of story attached and the customer almost always knows who sent them to you or what the last tech has done to their car? It’s pretty common at my shop. This other mechanic seems to always be busy, sometimes too busy to finish the customer’s job completely. I don’t know who this dude is but, he gets all the work in town. I’ve never met this wrench jockey; I don’t even know where his shop is… in fact I don’t even know what he charges or what his expertise is. But, I do know his name… oh yea, I know his name, his reputation is well known, and his never ending automotive repair skills are known far and wide. Who is this genius of the auto repair world? You know him, he’s that “regular mechanic” you always hear about. I don’t know whether he is some super tech out there or just the best salesman in the business. What’s his name you ask, well; it’s none other than… “Sum Guy”. that’s the dude, that’s him… his name comes up in conversations all the time… something like this; “I had my car to Sum Guy the other day… he said my problem was this, and said you would know how to fix it.” Or when you ask, “Where did you have your car at ma’am?” and the usual answer ... “Oh, I had it at Sum Guy for a while till he gave up and said he couldn’t take care of it, I don’t think he knows what he’s doing.” And, of course my all time favorite… “Sum Guy already looked at it so I already know what’s wrong.”

 

Now I don’t know about you but Sum Guy seems to get around a lot. One of these days I’d like to meet him. I’ve got a few words for him for sure. He either works the customer into an all out frenzy or they come into the shop with a chip on their shoulder as if they just cured cancer. Ya never know which way it’s going to go with Sum Guy around. He can be your friend or he can be your enemy it’s all a gamble at this point.

 

Listening in on conversations at the front counter and sooner or later good ol’ Sum Guy will get his name mentioned. “I had Sum Guy change my brakes last week but he didn’t want to mess with the ABS system.” “The other day my wife and I were out in town when we ran across Sum Guy, he said he knew you.” Man, this dude gets around, how do ya keep up with him? He’s everywhere!

 

I’m going to put an ad in the paper one of these days… it should say something like; “Looking for Sum Guy who can fix cars and impress customers more than I can. Sum Guy who has all the correct tools and diagnostic equipment that I don’t have. Sum Guy with the smarts of a rocket scientist and the strength of a gorilla. Sum Guy who can be in two places at once and never-ever makes a mistake. Sum Guy that can keep a customer happy even in the worst of conditions and knows just what to say to calm them down. And, most of all Sum Guy who can do all of this and still show up to work on time.

 

I doubt he’ll answer the ad, I think he doesn’t want the rest of the automotive industry to know about him. I think he likes to stay in the shadows away from the lime light and keep in close touch with all his customers. He’s a credit to himself… that guy… he’s Some Guy…

 

Stories are pre-posted here at ASO... you guys get to see them first before I edit them and send them onto my editors... your thoughts and comments mean a lot... let me know what ya think of them.... thanx... Gonz

That is friken hilarious! I can't stand "that guy". If Sum Guy is so dam amazing, why didn't he finish the job in the first place? Sum guy usually sounds like a quitter to our shop. And good luck trying to convince the customer that Sum Guy doesn't know what the hell he's babbling about and that your Mechanic Guy needs to properly diagnose the problem, and YES there is a charge for my time! I think we all want to have a conversation with this idiot. I have found that most of the time, Sum Guy is the local tow truck driver (wanna-be mechanic) that poisons my customers mind with what he decided the problem is. Then you spend the next 20 minutes explaining to the customer that HE DRIVES A TOW TRUCK and shouldn't be diagnosing mechanical problems.

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Thanks for the laughs... it seems it never changes... Sum Guy gets around to everyones shop...

Thanx to everyone for their comments... great stuff....

I've got more stories... Sum funny, Sum not so funny... LOL

 

 

 

That is friken hilarious! I can't stand "that guy". If Sum Guy is so dam amazing, why didn't he finish the job in the first place? Sum guy usually sounds like a quitter to our shop. And good luck trying to convince the customer that Sum Guy doesn't know what the hell he's babbling about and that your Mechanic Guy needs to properly diagnose the problem, and YES there is a charge for my time! I think we all want to have a conversation with this idiot. I have found that most of the time, Sum Guy is the local tow truck driver (wanna-be mechanic) that poisons my customers mind with what he decided the problem is. Then you spend the next 20 minutes explaining to the customer that HE DRIVES A TOW TRUCK and shouldn't be diagnosing mechanical problems.

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You know, anytime in the future that you are talking with someone... and they say.... Sum Guy .....said.... your all going to get this big smile on your face and nobody will know why. And, if they ask ...'what's so funny'... tell them... its a gonzo thing... you wouldn't understand...

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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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