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Mitchell Manager & Carfax


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Has anyone using Mitchell Manager been receiving calls from Carfax about getting your customer's repair history from your database? I just wanted some feedback as I would like to know how this could affect us in a negative way before I allow this to take place. Is this a good thing? Pros, cons any comments....

 

Gary Armando

 

Little Falls Auto Service & Transmission

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  • 11 months later...

I would think that that is confidential information that could not be released without the customers permission. I think that could be a can of worms for the repair shop. It could also open up liability for the shop. What if records show that your shop replaced a ball joint in 2007 and now it is on the third owner and that part failed in 2010 and someone was killed? A smart lawyer may be able to do something with that.

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I feel the same way about getting permission. State inspections are on CARFAX, which documents mileage. It's funny, when people ask for a CARFAX, they assume all vehicle history is logged. It's only the info that sent to CARFAX from participating shops. We bought an auction car with a "clean" CARFAX report only to find out later it was a flood car from down south.

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Could it lead to more buisness if a car is sold and on the carfax it shows you as the servicing shop for the vehicle?

 

 

What could you lose if your customers don't want their info on that site? Isn't privacy important to lots of our customers? I have always made their information available to the customer if they wanted it.

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  • 2 weeks later...

As someone who is very concerned about my own personal information I would be furious to find out this kind of information was being released without my permission.

 

As a cynical business owner I would fully expect Mitchell to quietly change their privacy policy to allow them to take your information and sell it to carfax. Don't think it can't happen. As businesses constantly look for new profit methods and ways to maximize profits, ethics often disappear. And one of those ethics that is constantly diminishing is respect, respect for others privacy disappears when a data aggregator sees a profit potential. And that is how we developed the slime-ball industry of data miners.

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