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Joe Marconi

The Art of Dispatching work

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In an effort to maximize productivity, my service advisors will dispatch the work to those techs that are proficient in a particular are. So, a tech that is great with check engine lights will get the majority of check engine lights. Most shops probably do the same thing.

 

But, he’s my dilemma; I understand the different techs have different strengths but doesn’t this practice make techs better and better in one area while not giving other techs the opportunity to learn new skills?

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