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Posted

Here is what caused it.

 

I have six Rotary lifts. Can you let me know what model this is. Did you get any feedback from Rotary?

 

I have never heard of this before and always considered Rotary top of the line.

Posted

I have six Rotary lifts. Can you let me know what model this is. Did you get any feedback from Rotary?

 

I have never heard of this before and always considered Rotary top of the line.

 

These are the asymetrical 9,000 lb or so two posts. The part pictured broke while the vehicle was up in the air and stationary. My guy had just gotten out from under it. It was definitely a part failure. Rotary was very interested and I sent pictures and a local guy came out but they never said or did anything. The truck was barely damaged and my total cost was only about $2,000 so it wasn't worth pursuing further from a legal stand point. All my lifts are Rotary.

Posted

It's a little scary. Will Rotary help with the costs and damages?

 

I am going to show this to my staff and techs at tomorrows meeting.

 

Do think a periodic inspection would have picked this up or is just a fluke failure?

Posted

It's a little scary. Will Rotary help with the costs and damages?

 

I am going to show this to my staff and techs at tomorrows meeting.

 

Do think a periodic inspection would have picked this up or is just a fluke failure?

 

I do not know if it was cracked and we could have picked it up before hand or not. I really doubt it. The really hilarious part was this happend in the afternoon of a day they were were going to have our first and to this point only women's seminar at our shop. About 45 minutes after we got this truck down and got things under control we hosted 37 women at our shop for refreshments and a one and one-half hour seminar on how to care for their vehicles and not to be taken advantage of.

Posted

I do not know if it was cracked and we could have picked it up before hand or not. I really doubt it. The really hilarious part was this happend in the afternoon of a day they were were going to have our first and to this point only women's seminar at our shop. About 45 minutes after we got this truck down and got things under control we hosted 37 women at our shop for refreshments and a one and one-half hour seminar on how to care for their vehicles and not to be taken advantage of.

 

I'm glad you mentioned the women’s clinic. In April we will give our first ever women’s clinic. Can you give me some pointers on what you did and how it went? Also, if you have an outline of the seminar I would really appreciate it. Any tips would help.

 

(BTW: I didn’t mean to want to minimize the lift incident)

Posted

I'm glad you mentioned the women’s clinic. In April we will give our first ever women’s clinic. Can you give me some pointers on what you did and how it went? Also, if you have an outline of the seminar I would really appreciate it. Any tips would help.

 

(BTW: I didn’t mean to want to minimize the lift incident)

 

We ask vendors for door prizes to give away. We had stuff like hats, T-shirts, flashlights, jumper cables, road side emergency kits, etc. We registered all of the women and drew names through the evening plus we had give aways for everyone who came. My wife made hot spiced apple cider and we served cider, cookies, and coffee. We had four people speak during the event: myself, my service manager, a technician, and the main vendor who donated. We talked about basic stuff, needed maintenance, and how to keep from getting ripped off. We also took them out in the shop and showed them how to check the oil and fluids, how to check tire pressures, and how to changing a tire. We used an SUV that had to have a tired lowered down and told them hey needed to find the location of these on their vehciles. It was all very basic stuff but presented in a friendly entertaining manner. There was no selling. We had a great evening and everyone loved it and we picked up business from it. We intended to do 3-4 per year but we dropped the ball and haven't done one since. I don't really have an outline or anything.

Posted

Wow. I have a lift pretty similar to that one. Of course, mine is less than 3 yrs old but I will closely inspect those tomorrow. I don't use the flip up feet very often but that is good to know.

Posted

Wow. I have a lift pretty similar to that one. Of course, mine is less than 3 yrs old but I will closely inspect those tomorrow. I don't use the flip up feet very often but that is good to know.

 

This happened about five years ago and that lift was only 6 years old. As far as we could tell it was simply a manufacturers defect. If there had been a significant lose I think we could have easily won a settlement with an attorney who litigated that product liability cases. Maybe I should have done something anyway just on principle. The biggest problem with the two posts are 3/4-1 ton pickups with longer wheel bases. This was a 3/4 ton.

Posted

We ask vendors for door prizes to give away. We had stuff like hats, T-shirts, flashlights, jumper cables, road side emergency kits, etc. We registered all of the women and drew names through the evening plus we had give aways for everyone who came. My wife made hot spiced apple cider and we served cider, cookies, and coffee. We had four people speak during the event: myself, my service manager, a technician, and the main vendor who donated. We talked about basic stuff, needed maintenance, and how to keep from getting ripped off. We also took them out in the shop and showed them how to check the oil and fluids, how to check tire pressures, and how to changing a tire. We used an SUV that had to have a tired lowered down and told them hey needed to find the location of these on their vehciles. It was all very basic stuff but presented in a friendly entertaining manner. There was no selling. We had a great evening and everyone loved it and we picked up business from it. We intended to do 3-4 per year but we dropped the ball and haven't done one since. I don't really have an outline or anything.

 

Thanks, very helpful information. Please keep us updated on the lift issue. I hope this is an isolated incident.

  • 3 months later...
Posted

When I saw this I was very thankful no one was injured when we had our lift failure.

'

That is sad. Sometime mechanics get too comfortable or just make stupid mistakes. When I worked at the Ford Dealer in the 1970's, we had 2 cars fall off the lifts, all due to human error,

  • 2 weeks later...
Posted

'

That is sad. Sometime mechanics get too comfortable or just make stupid mistakes. When I worked at the Ford Dealer in the 1970's, we had 2 cars fall off the lifts, all due to human error,

 

If it's ok, I'm going to post a couple of these pictures on my gallery page on my website. Gonzo

Posted

If it's ok, I'm going to post a couple of these pictures on my gallery page on my website. Gonzo

 

It is o.k. with me!

Posted

This happened about five years ago and that lift was only 6 years old. As far as we could tell it was simply a manufacturers defect. If there had been a significant lose I think we could have easily won a settlement with an attorney who litigated that product liability cases. Maybe I should have done something anyway just on principle. The biggest problem with the two posts are 3/4-1 ton pickups with longer wheel bases. This was a 3/4 ton.

 

My biggest disappointment was that I never heard anything back from Rotary about the failure.

Posted

My biggest disappointment was that I never heard anything back from Rotary about the failure.

 

 

Looks to me like who ever put it on the lift had it way to far forward for an "A" symetric lift.

 

I guessed it could have slipped to that point. But, I doubt it.... I always make it a habit to "jiggle" the car when it's on the first ladder lock. If it sounds funny, wiggles to much, or even seems off balance... it's sure to be worse when it's up in the air.

  • 2 years later...
  • 1 year later...
Posted

Recently, I received a call from one of our members interested in finding out more about my problem with this lift. I was suppose to call back but lost the info. Can you please contact me again. Sorry!

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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