By Joe Marconi
Most communities have a variety of repair shops, dealerships, and franchise models. Do you consider them the competition, or colleagues?
Do you think it's worth it to get to know other auto businesses in your community? To share and exchange business ideas and strategies?
By Joe Marconi
The word OSHA makes many shop owners cringe.
I was lucky enough years back to have my insurance agent suggest I perform a voluntary OSHA inspection. A private company did it at the time.
They found tons of violations; some we knew would be flagged, but most we did not.
Have you ever had an OSHA inspection? And what can shop owners do to protect themselves?
Guest host and shop tour with Jeff Grassman, Car Smart Automotive Service, Sumner, WA.
Jeff Grassman, Carsmart Auto Service, Sumner, WA. Listen to Jeff's other episodes HERE
Key Talking Points
Moved south from the original location in 2013 - 15% of customers followed. Small town compared to original location. 7 lifts The front service counter and the waiting room were originally built in 1932- the first service station in town 9 years later- retooled with a new crew of employees All 3 techs are master techs, ASE certified and over 150% efficiency for 12-month period, low comeback rate. Blend of strengths together. “Team has to win” Hired an interior designer for Jeff’s house, she was also a customer, hired for waiting room. Reflective of the small town feel with a contemporary spin Offers customer referral program, word of mouth, learning about your community, and getting involved. Dealership experience- quality parts, clear communication with advisors and customers
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Check out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Click to go to the Podcast on Remarkable Results Radio