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Have you seen repairpal.com?


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I did some comparison shopping on a fuel pump for a Chevy Blazer and they were way off, not sure what fuel pump brand they are quoteing and who's list they are using. They seemed to be in the hunt on labor. Can't see how this would help us as shop owners and I don't think its a real popular site either.

 

Here's a write up on it:

 

"Award-winning RepairPal is the only automotive resource delivering free,

"instant" RepairPrice Estimates via the Web and its popular iPhone mobile

application.RepairPal provides the most accurate auto repair and maintenance

information available anytime, anywhere, with knowledge provided by

ASE-certified mechanics. It also has the most comprehensive user-rated directory

of auto repair shops and dealerships. RepairPal`s patent-pending system provides

over 23 billion unique repair price estimates covering 98% of passenger vehicles

and every zip code in the U.S. Founded in 2007, RepairPal is headquartered in

Emeryville, CA. For more information, please visit www.RepairPal.com"

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The few times I checked their "Estimates" I was near the top of their independent shop range but I am one of the lowest $$ shops in town on labor. I also suspect they, or an imitator are behind the price shopper phone calls and emails I've been getting lately. Cell-phones from out of area blocks of numbers, anonymous email addresses, and way too knowledgeable about what their car needs and it HASN'T been to another shop.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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