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Lock Labs, AutoProPad, and NASTF with Mo Ali [E129] - Diagnosing the Aftermarket A to Z


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Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. 

Show Notes

  • NASTF and Vehicle Security Professional credentials (00:02:32) 
  • Impact of the credential requirement (00:03:54) 
  • Role of NASTF and implications of the new requirements (00:09:14) 
  • Debate on key programming (00:11:44) 
  • Potential consequences of the new credential requirements (00:14:28) 
  • VSP Credentials and Key Cutting (00:18:54) 
  • Implications of Key Making Outside Locksmiths (00:22:21) 
  • Predictions for the Locksmith Industry (00:24:20) 
  • Challenges and Opportunities for Locksmiths (00:29:40) 
  • Perception of Locksmiths and Technicians (00:32:41) 
  • Forced Collaboration and Industry Changes (00:33:27)
  • Complexities of Key Making (00:37:01) 
  • EPA Regulation and Emissions-Related Information (00:39:23) 
  • Acquiring Immobilizer Data (00:50:55) 
  • The learning process and lack of knowledge (00:51:50) 
  • Security measures and protecting investments (00:52:45) 
  • Government intervention and industry governance (00:56:58) 
  • Advocacy and industry collaboration (00:57:59) 
  • Engagement with NASTF and advocating for changes (01:00:01)
  • Progress and understanding in industry changes (01:02:48) 

 

Thanks to our Partner, NAPA Autotech napaautotech.com

 

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

 

Click to go to the Podcast on Remarkable Results Radio

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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