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Good evening, 

Is anyone using 1st mile merchant services for CC processing?  They are partners of Mitchell 1 and seem to offer great rates and options. They also provide customer financing. I’m considering switching from my current processor but would like to hear real world experience before hand. 

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  • 8 months later...
air filtration

I have been using 1st Mile Merchant Partners for several years. Best rates I have seen so far. A few other processors have tried to beat it but in the end said they were not able to match out current rates. Integration into our shop management system is smooth and simple. I can refund right off of the customers invoice if there is a return.  The few times we needed support, someone picked up the phone pretty quick and were very helpful! No major complaints at all! 

The only things that I do not like:

1. How they handle private label credit cards.  We offer the Synchrony Car Care One for 0% interest financing but that has to be processed using a different gateway as they are unable to do those (unless you are one specific chain... cant remember which one though).

2. We can not save a customers credit card to their account inside of our shop management system or the Merchant Partners 1st Mile desktop software, it can only be done on the website which none of our service writers have access to. 

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
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