Quantcast
Jump to content

Shop AutoPartsToys.com for all Your Car, Truck and SUV Accessories at Direct Factory Warehouse Pricing


Shop AutoPartsToys.com for all Your Car, Truck and SUV Accessories at Direct Factory Warehouse Pricing


Shop AutoPartsToys.com for all Your Car, Truck and SUV Accessories at Direct Factory Warehouse Pricing

How Do You Keep Track Of Keys


Recommended Posts

This may be an odd topic but with the right strategies you can help workflow and prevent lost or misplaced keys. one of the most annoying things, other than that misplaced 10mm socket, is when you misplace a key.

Customer hands you key > place tag on key> place invoice and key in hanging plastic order> place on workflow rack(or hand to technician)> tech pulls car in> I prefer if a car is in the bay to have the key on the seat with the window rolled down(to prevent lockout) or have the key in the hanging plastic invoice holder hanging on the mirror> Vehicle finished and key makes its way back to front office> then given to customer.

This seems like a logical workflow. However my concern is what do you do with keys when cars stay overnight?

If the vehicle is parked outside, Do you put them in a Safe/Lock box? Drawer?

If the vehicle is parked inside and is currently being worked on, do you leave the key in the car? hanging holder on the mirror? Safe/Lock box? 

 

 

Link to comment
Share on other sites


Find your domain and create your site at Weebly.com!


Find your domain and create your site at Weebly.com!


Find your domain and create your site at Weebly.com!

Funny question, that.  I find it amazing that I have had an issue my whole life losing / misplacing my own keys but now that I own a shop - I am responsible for all those keys!  Tags go on Immediately.  There is a nice big key rack with enough spaces for car awaiting service, cars awaiting parts, and cars on stand-by.  Keys for completed cars live in a bin with the invoice awaiting pick-up and payment.  Keys for cars in the building live in the ignition, with a window open.  I think the most important thing is to have an organization plan, a system in place and have EVERYONE buy in and keep it going.  CONSISTENCY IS THE KEY!

  • Like 1
Link to comment
Share on other sites

  • 3 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Similar Topics

    • By Joe Marconi
      With all the different makes and models these days, and the complexity of modern vehicles, is it still possible to work on all makes and all models? To add to that, we now have to contend with electric cars. 
      Are we heading to more specialization? How do auto repair shops evolve their business model and their target customers? 
    • By ASOG Podcast
      Help David Out
    • By carmcapriotto
      Why is understanding the psychographics of your ideal customer so important to your business? Why it is important to understand who your ideal customer is?  My panel discusses the importance of building relationships with customers that see the value in your business.  Watch the Episode on YouTube
      Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.
      Marty Long, Hills & Dales AutoCare Inc, Canton, OH
      Bryan Lagas, Principal, Speedsport Tuning, Danbury, CT
      Key Talking Points
      Mass merchandising vs. target marketing- why this is important for shop owners Make marketing unique- not your average paper ads Being active in the community in a memorable way. Reinforce your brand. You can’t be everything to everyone  FORD- family, occupation, recreations, dreams Building relationships with the customers that see the value in your business Psychographics- what are your customers involved with? Read? Listen to? Values? Lifestyle? What’s in their backseat? Their network is also your target audience Culture- connecting with customers and building relationships. The quality of the interactions  Who are the 20% of your active customers? “What’s important to me and the customer?” it’s not always about the money The ease of the transaction- your ideal customer that has been with your shop 20 20 years but isn't the demographic of your ideal customer is still your ideal customer. Don’t box yourself in.
      Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi
      I will never forget the day when a customer, who didn't like the price, took cash out of his pocket, crumbled up the cash, and threw the money at me. 
      This customer clearly crossed the line, in my opinion. 
      Before I tell the rest of this "true" story, I would like to hear from you: How would you have handled this situation? 
       

    • Grammarly Writing Support
    • By carmcapriotto
      How often are you checking on the overall health of your business with your team members involved? Are you identifying and working on the strengths, weaknesses, opportunities, and threats, known as SWOT? How do you start a SWOT analysis? What are the benefits? How do you find your blindspots? Does knowing your SWOT give you a competitive advantage? My panel takes a deep dive into the value of SWOT and shares their own experiences. 
       
      Rob Choisser, Choisser Automotive Services, Davidsonville, MD. Listen to Rob's previous episodes HERE
      Jim Hayes, General Manager of Pacific Motor Service, CA, Listen to Jim’s previous episodes HERE
      Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.
      Key Talking Points
      “Who is running this ship?” Is it the customer or is it you? Your answer to this question may just be the most important lesson you’ll ever learn as a shop owner.  We are the experts” Customers will be taken care of at a high level Experience- providing the feel of the hospitality industry. “…exceed the expectations of every guest, every time.” –Pebble Beach Mission  The consumer is a price checker, the customer understands the value of repair, and clients leave credit cards and keys Never compromise trust and integrity by diverting your processes and procedures Are you mentoring your customers that build trust? Why can doing /not doing these promote loss vs gain? People often avoid the potential of losing more than they pursue the hope of gaining. What are the desired outcomes of owning a vehicle? Sell these – They are PRICELESS. When a customer loses one of their desired outcomes they come to you. Freedom, Efficiency, Excitement, Recognition, Safety, Utility, Exploration
      Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...