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Shop Owners: Can you ever unplug?


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Joe,

Good for you!  Leaving the phone behind once you do it...is the most liberating thing of our current time..especially for a well connected business owner.  Now, take the next step and leave it behind when you are with friends and family.  The more you do it the easier and becomes...and guess what...no one really cares!  We have becomes so reliant and dependent on constant feeds from this wonderful tool, that we forget that we are actually in the middle of a life that consist of way more than a business.  To your point, can shop owners truly unplug?  The answer is yes, with small steps like this, it becomes the gateway to healthy boundaries.  So if you say you can't, try it.  Test it.  What is the worst that will happen?  I tell you this..it will help you identify where you need to focus to start living your life and enjoying the right now.  Funny thing is, I'm sitting here on my front porch listening to a rain storm...plugged in!  Dammit!!  Ok, I'm going out with friends for dinner and punting the phone!  

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I LOVE watching other shop owners when I am at a weekday class of any sort.  Most of them can't wait for a break so they can check-in.  Sorry, but that just PROVES how much they need that class.  I have a crew that I TRUST!   I very seldom check-in with my crew.   If you do not trust your crew - hey, who hired them?  Train them, ENABLE them, and enjoy your life!

But lock my Cell in my room safe?  WOW!  I'm not sure I'm THAT brave!  🙂

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I've reached that point in my life where I realize the value of unplugging. The shop is running great without me, often better... The unplugging used to take 4-5 days before I can relax and now I'm down to a quick 24hr period before that "Zen" point. This summer has pushed me to enjoy the time I have and let my employees run the business. They're rewarded for doing a good job & they make me proud. I've had several amazing vacations this year and looking forward to a few more. The latest was a week on the Houseboat in Lake Powell. I owe it to other owners and their wisdom, guys like Joe Marconi, Bob Cooper, Jim Murphy and many more who have taught me to release the bad customers, embrace the good and take care of the people that have a positive influence on you. Never be afraid of changing the way things are done! I talk to other shop owners on a daily basis and hear the same story, "That won't work in my shop", "My techs won't agree to that", etc.. Be the change, Lead them, Show them. It can be done.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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