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Sempri Fi - My traditional Memorial day weekend story.... leave a comment


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Semper Fitp.gif
 
         Bob was well into his late 80’s when I met him. 
He’s quite the talker, and he’ll never run out of things 
to tell you.  I like old Bob. We have a few things in
common, not much because of the years between us,
but just enough that we can relate on quite a few 
subjects. We both served in the USMC.  Of course, 
the years we served were decades apart, but even 
with the differences in time served, we still could 
“talk-the-talk” like two old veterans who just got
their discharge papers.
 
tp.gifBob had a problem with the horn buttons on his ‘92 Buick.  It was the kind of horn that has its buttons and the air bag all built as one piece.  He didn’t have the money to replace the entire airbag, but he did want to get that horn working somehow.  I thought I could get it to work even if I had to “rig” something up, but that was OK with him.  
 
tp.gifWith his advancing years catching up with him, his hands weren’t the best.  Most of his strength had faded with time, and so did the ability to straighten his fingers all the way out.   I had to come up with a way that he could hit the horn button with the palm of his hand, rather than with a finger tip or thumb.  Not a big deal, actually if he didn’t mind the look of an old style horn button attached to the edge of the air bag (so it didn’t interfere with the air bag operation) it could work just fine.  
 
tp.gifNow Bob, being Bob, talking was his gift, and finding somebody with a little military background, and stuck in the driver’s seat of his car was all he needed to tell one of his stories.  Bob hopped in the back seat and leaned over to watch what I was doing.  As I worked on his new horn button, he told me all about his time in the Marine Corps.  Fascinating story; I could have listened for hours. In fact, I made sure I took long enough for him to tell his story in full and without any interruptions.
 
tp.gifHe told me about his time in Korea, in Inchon actually. It was a cold winter when he was there.  A bitter cold wind and heavy snow was only part of the horrific condition he had to deal with.   He went on in great detail how he was just a young kid who didn’t know a thing, and how you would be talking to someone one minute and the next minute the fellow Marine sitting right next to him froze to death.  When he told me that part of his story I had to stop and turn to him to ask, “That really happened, just like that, Bob?”
 
tp.gifWith a stone cold look on his face he said, “As sure as I’m sitting here talking to you, my friend.”
 
tp.gifI don’t think he was kidding. He was dead serious, but it was as if he was telling me a story from a distance, but at the same time, a story where he was actually there in the mountains of Inchon still fighting the bitter cold.  I think it’s a way for time and age to allow a person like Bob to separate themselves from what was probably a terrible event in their life. I certainly have never experienced some of the things he was telling me about, like the chow, the hours of watching for the enemy, or how his boots didn’t have much in the way of insulation, so you put on as many socks as you could along with any straw or grass you could find. Bob made a point to tell me that if you needed to run to the “head” (bathroom for all you none GI type) … well, you tried to wait as long as you could, because exposing yourself in that kind of cold could be the end of you… and I don’t mean just “your” end that’s exposed. 
 
tp.gifI finished up my little project and gave it a try. It worked just fine. 
 
tp.gif“Hop up here Bob, and see if you can make it work like this,” I told him.
 
tp.gifBob made his way into the driver’s seat and gave his new horn button a try.  A gleam came over his face, beaming from ear to ear.  He had to try it a few more times, and each time the smile kept getting bigger and bigger.  “Don’t you know I needed that horn! Mercy, there’s some little kids in my neighborhood who get out in the street to play, and I just want to toot my horn to let them know I’m coming.  Thanks partner, ya done me right.”
 
tp.gifThe old Marine got out of his car and opened his wallet, “How much do I owe ya?”  
 
tp.gif“Bob, it was an honor to do this job for you. I can’t take a thing.”
 
tp.gif“You most certainly are, Marine!” he said to me as he palms a twenty in my hand.
 
tp.gif“Thanks Bob, I appreciate that, but I really appreciate the stories. You know I write a column for a magazine, and I think I’d like to tell your story if that’s OK.” 
 
tp.gif“Sure, not a problem. Go right ahead. I think I’d like that.”
 
tp.gifYou don’t shake hands with Bob, because of his crippled hands; his way of shaking hands is to “bump” knuckles.  Good enough for me.  It’s the thought that counts.  Then Bob turns to the car sitting in the bay just in front of his car. With whatever strength he had, he did his best to straighten one finger and point at the car in front.  
 
tp.gif“I’ll never get over seeing this,” he said.
 
tp.gifIt was a Kia Sportage in for a no start condition.  I made the assumption it was because it’s a Korean car, and I thought it must be bringing back some of those painful memories he had as a young man.
 
tp.gif“I understand where you’re coming from Bob, it’s a Korean car. I understand completely; it’s something your generation had to deal with on the battlefield where your friends had died.  I’m sorry it brings up some bad memories for you.”
 
tp.gif“That ain’t it,” he said as he walked closer to the car, and pointed directly at the name branded on the back door, “Killed – In – Action.”
 
tp.gifI think my knees buckled a bit when he said that.  I didn’t know what to say next.  Bob waved good-bye, and pulled his car out of the shop, and tooted his horn as he made his way down the street.  
 
      I see old Bob once in awhile, still driving the same car, still tootin’ his horn.  I don’t think I’ll ever forget his story of how he served our country. He’s one of the last of that generation, a much simpler time, before computers, before cell phones, and when KIA stood for only one thing.   
 
tp.gifI’m proud to have served my country, I’m even more proud to have met a great man like Bob.  We should all be as lucky, and we should all remember what his generation and many others have done to keep this country free.  So the next time you see a Kia, think of it as something other than a car, think about my friend Bob.  Then, say this to yourself:
 
tp.gifSemper Fi Bob, Semper Fi.  

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      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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