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Car dropped off in peices with no warning


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Had a Chevrolet Cobalt show up at my shop today. The kid called for a quick no start diagnostic. He thought it might be a camshaft position sensor.  I sent my tech out to look at it and he comes back in to ask if I am joking. The Fuel injector rail is out and resting on the valve cover. The super charger is removed two of the intake manifold bolts are missing, one is spaced out with random washers. The kid mentioned none of this dropping it off. He will not answer his phone or texts.

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6 minutes ago, ncautoshop said:

Well, I'd take some good notes and document what happened. Send the customer and email and leave a voicemail explaining that the initial evaluation is complete and estimate reassembling the car, and completing the no start evaluation once it's reassembled.

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I did get a hold of him. He was a customer that stiffed me with bad checks over 3 years ago. I am guessing no other shop wanted to assemble the box of parts. He made good on the bad debt with cash and paid for 4 hours of assembly with cash also. I will update when it is done.

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Yes I imagine a lot of shops would have turned him away, and possibly did before he made it back to my door. For me, running the shop is not just about making a buck, but also about providing a needed service to the community. I helped a young kid out of a tough situation and felt really good about it after. We do things like this on occasion, it helps keep me grounded and humble. We also sometimes make the news for the nice things we do.  https://issuu.com/consumerreport/docs/cvcrjan2018

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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