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CDHowell, I have been in the business for 40+ years now. The landscape has changed so much. I personally like to see a entry level tech with smaller collections of tools, I look to see how many electrical devices they have, Volt meters,  Etc. The older techs have all these huge boxes  today it generally does not require as many large tools and boxes. So much today is just diagnosing correctly and changing a part.This is just my opinion, I hope it helps. Good Luck,David

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  • 1 year later...

Reviving this topic...interested to know what you and your techs are using for hand tools; snap-on, mac, craftsman, or other. I've always had a ton of craftsman tools with a few specialty snap-on and other branded tools. Growing up in the industry, craftsman was always cheaper and an easy exchange at the sears store. Now lowes is carrying craftsman and honoring warrantied tools so I'm starting to visit lowes over home depot for this alone. I'm also seeing a ton of hand tools from harbor freight and amazon.

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After 25 years of wrenching I have built quite a diverse set of hand tools and equipment including programming and key making. The way I like to bring my young techs up is to let them use my tools when they assist me on my jobs and through this process they discover the value of name brand tools and learn what they borrow the most. This helps them make well informed purchases. I insist that they do not buy anything they haven’t borrowed yet. 

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  • 3 weeks later...

That's good mentoring @T S

Some of the techs that attend training at specific automotive technical school and colleges are sponsored or given the ability to procure a small tool set from snap-on, which is smart on snap-on's side because they'll be introduced to their brand early. However, you can get away with many other less expensive brands and there are many smaller starter sets available for entry level techs for sockets, drivers, etc. 

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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