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 PM Importance

         The mere idea of an intermittent problem that can’t be reproduced is a diagnostic situation that comes up way too often for mechanics.  Another is the car that comes in that has had absolutely no preventative maintenance performed, and we all know how that’s going to end up.  After decades of being behind the service counter, as well as under the hood, I do get a bit frustrated that people won’t do any preventive maintenance, or neglect to tell me about an intermittent problem they’ve had forever, because they feel it has obviously nothing to do with the reason they’re here today.  

         I can only do so much, and without some prior history of any symptoms or what work that has been done, it makes it rather difficult to do my job as a mechanic to the best of my abilities.  Information is the key when it comes to just about any subject, and preventive maintenance can lead to a lot of information, which is by far the cheapest and best way to prevent even larger problems.

      I found out the hard way a PM doesn’t just apply to the family car. Your internal engine needs some maintenance once in a while, too. Neglecting the early signs of an intermittent problem with a car may not have as devastating effect as neglecting your body’s own advanced warnings. Let’s face it, a car drops a valve or burns out a PCM, all your friends and family don’t send flowers or come visit you in the service bay. This is one of those times when the sure footed mechanic with all of his snarky comments about people who don’t listen to their car and won’t relay the pertinent information to their mechanic is now the patient, not the repair guy.

         Hardly a car will make it for its entire life without clogging the EGR passages, blocking the VVT ports, or have the occasional reduced air flow from of a dirty air filter. It’s inevitable that some sort of maintenance procedure will need to be performed to maintain that “as new” drivability. Me, the mechanic, well… I don’t have a check engine light to forewarn my impending doom.  If I’m feeling a bit down, maybe a bit slow, or a slight tightness in the chest I’m likely to shrug it off and get back to work. Until the pain literally throws me to the floor, while clenching my favorite ratchet to the chest, this stubborn old guy won’t realize I’m about to cash in on that life time warranty I thought I had. You know the type: the “A” personality, all knowing, self-assured, and can take care of any problem on my own mechanic guy.”  Well, age and time, diet, stress, and my family medical history have done me in.  You’ve met your match, Buster. You’re about to throw a rod.   

         The mechanic with “A” personality traits, and the “I’m the guy with the answers, and I’m right so often it’s a shock when I’m not”, as well as the, “Large and in charge” attitude usually means they’re (I’m talking about myself of course) not likely to listen to anyone else. They tell themselves those chest pains felt off and on are from some bad pastrami, but it’s a heart attack and it’s only going to get worse. And, it did.  I can still hear all the times my wife and kids harped at me as I was being wheeled down the hospital hallways on the gurney, watching the neon lights zip by as I was rushed into Triage. 

 I hate to say it, but that’s me to a “T”.  I often wondered why the surgeons were held to such high esteems, and why they all seemed to have an air of confidence about them. I believe it’s a result of the years of training, the years of answering questions, and the years of listening to halfwit, poorly conceived ideas of what ails a person from people who have no idea what they’re talking about. Which is not that different than what the trained mechanic goes through on a daily basis.  People ask questions and expect educated answers.

         Basically, if you’re one of those guys who pushes himself all day and night, works from sun up to sun down, or tells the wife that my job comes first and we’ll go on that big vacation when I retire, are fooling themselves and their families.  Most of the time you’re so busy you forget to PM yourself.  You overlook the obvious signs of an impending failure from those intermittent chest pains or backaches, etc.  Life’s too short to say, “I’ll wait until later to get checked out.” 

         Imagine what the surgeon is thinking when he props your chest open, looks in there and sees obvious lack of PM.  Don’t be the mechanic in every situation.  Don’t assume that you can fix everything. There are other people out there who are just as professional in their field as you are in yours. Hopefully you’ll get a second chance as I’ve been given.  Don’t waste it on working until you die. The customer cars will wait.   Follow your body’s PM schedule, and you’ll get to live a little more.


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Posted

Great article, Gonzo! I have been in that same situation, and the things that crosses your mind are all about the kids and loved ones. I hope you help to save many lives with your writing, because your words of wisdom are priceless!

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Posted
5 hours ago, HarrytheCarGeek said:

Great article, Gonzo! I have been in that same situation, and the things that crosses your mind are all about the kids and loved ones. I hope you help to save many lives with your writing, because your words of wisdom are priceless!

I'm sure they'll be more than one story about this.  So much of it is related to what we do every day. Thanx for reading my stories and yes, I sincerely hope I can help others with these stories.  

Posted

Great article.. I am that guy with my health, If I had followed up with my sinus issues I wouldn't of had to have such a big surgery to remove the tumor and most of my sinus on one side.. but even that has not pushed me enough to get my PM done.. It is funny that after what you went through I decided to get my annual PM done , well the funny part is it should of been done 2.5 years ago I have been putting it off, ahhh I feel okay etc.... so July 5th I have my annual PM visit.. I don't know why guys are so pig headed with this stuff we just are guess we need to change that.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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