Demandforce

[totalautocare]

Good afternoon gentlemen,

 

Who on here has experience with the software product called "DemandForce" and what has it achieved for you? 

 

What else is it comparable to in the marketplace right now?

[Wheelingauto]

We used Demandforce many years ago in their infancy. They are a customer retention management company. They send out automated reminders, customer e mails as an example newsletters, lost customer cards and recommended service cards. They cultivate reviews and post to the web. They were responsive and did a good job for us but I used them when the posted reviews to Google. When Google changed the rules we stopped using them because we did not use any of the other features. Mitchell CRM, customer link (if they still exist) and several other companies do the same thing.

 

If you are doing no follow up it will improve things. If you already use one of these companies they will probably not do any better. It is all what I call mid shelf marketing. All automated, no personality and average stuff. Like I said, not bad if you're doing nothing.

[mspecperformance]

There are many CRM companies out there both automotive industry specific and broad based. I heard Fredrick is gaining traction. There is also Mitchell CRM and MechanicNet I think. There are a bunch. I used DemandForce years ago and I hated them. 

[HarrytheCarGeek]

I use Demandforce. I am very happy with them, it did take me about a year to get the most of of them though. I had to hire a couple of writers for some interesting content to put on the newsletters. They are pricey but they do pay for themselves by keeping my customers in touch with us.

[totalautocare]

There are many CRM companies out there both automotive industry specific and broad based. I heard Fredrick is gaining traction. There is also Mitchell CRM and MechanicNet I think. There are a bunch. I used DemandForce years ago and I hated them. 

What do you do now?

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[jeffg]

We use DemandForce.  I think it works well, a lot of useful tools for followup and keeping in touch with your customers.  Haven't looked at other options lately.  A little on the pricey side, but worth it. 

[lisag44]

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[Hands On]

Anyone using Mechanicsnet?

 

Better yet, anyone using Alldata manage online and have one of these CRM programs integrated?

Edited August 20, 2019 by Hands On