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When do you put your foot down and say enough is enough with a customer?

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Curious on how you guys feel about appeasing certain customers.


As a general policy we go through great lengths for our clients when they are unhappy in the form of free services and sometimes parts depending on the situation. We are very conscious of customer's expectations and putting ourselves in their shoes to make sure that at the end of the day they felt like they were taken care of.


One thing I do not stand for is customers being complete jerk offs to my staff. If you come into my business and treat people with no respect then all bets are off. Even at the cost of a bad review that's where I put my foot down.


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