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The Ratchet + Wrench Conference…Simply Amazing!

Joe Marconi

By Joe Marconi
in AutoShopOwner Announcements

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mspecperformance Mentor

mspecperformance

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I was going to make a my own thread about this but Joe hit the nail on the head!

 

This was such a professionally ran event and I can't say enough great things about it. The break out sessions were informative and the vendors were not overly pushy and actually had a lot of great conversations with them! I think the most valuable part was the networking opportunities. The R&W crew knew exactly what they were doing when they put together the agenda and they left a lot of time to interact with fellow shop owners. Its so great to meet people in this industry and it also makes me proud to be apart of it.

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Jgelby Newbie

Jgelby

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What a terrific event. Ratchet & Wrench hosted a very informative and entertaining couple of days. Also, Joe, I really enjoyed your seminar...the sniper concept unfortunately rang true for me and have all ready implemented a change in my approach. Hopefully next year we will get a few more New Yorkers to attend!

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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