That's an amazing service your parts supplier provides. I do 40k plus/month with Carquest, and they pay us $45/hour labor on warranty parts replacement inside of six months. It's almost not worth the effort when it happens(making a phone call, faxing/emailing previous/current invoices). I think it's time to have a conversation with my rep, though I'm not crossing my fingers. Does anyone else have similar warranty terms with their parts suppliers as tyrguy?
What a terrific event. Ratchet & Wrench hosted a very informative and entertaining couple of days. Also, Joe, I really enjoyed your seminar...the sniper concept unfortunately rang true for me and have all ready implemented a change in my approach. Hopefully next year we will get a few more New Yorkers to attend!