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Cars with Baggage

What kind of driver comes to mind when someone mentions a car by name? Say, a little sporty run about, a 4WD monster truck, or maybe a fuel saving hybrid? Most people will have their own subconscious picture of what the driver may look or act like. Of course, the mechanics who service these fuel sucking pavement pounders have their own opinions of the various styles and configurations of cars, as well as their drivers. In some cases, a completely different view than the average guy on the street, and not necessarily for styling or mechanical reasons, either.

Ask an owner of a Jaguar what they think of their car, and they’ll likely tell you how smooth it handles, or how it rides down the road, or the purr of the motor. One customer told me what he loved the most about his XJ6 was the sound the door latch made. But, ask any mechanic with an RO handed to him that says, “Replace both rear in-board rotors”, and I’m pretty sure you’ll see an Elvis lip snarl start to curl, and probably a few indignant words for the engineers who designed it. Whether or not the impressions of the styling or the mechanicals is your bag, somebody else may have a different opinion than you.

Of course, there are the ever present egotistical impressions the mechanic and the consumer will have for certain breeds of cars and their owners. For example, “What is your first impression of the vehicle and its driver when someone mentions an air cooled VW bus from the 60’s or 70’s?” Did you think bank president or perhaps a police officer? Probably not. More than likely you had visions of tie dyed t-shirts, Woodstock, and some odd smelling smoke billowing out of the driver’s window. Now, ask the same question to a mechanic. Most mechanics will probably think of all the typical types of repairs needed. Some may think of how the engine comes out, others may recall how ridiculously underpowered these rolling billboards were, and how most of them needed a good downhill run (without any cross winds) to get up to speed. (Disclaimer: I used to own a ’74 VW camper van, affectionately named “Pumpkin”. Yeah, it was orange).

No doubt there are a lot of cars out there that have their own quirks and guffaws, but have truly become a part of our cultural history. The Yugo for one (and a few others) has such a line of baggage associated with it that it’s hard for anyone to think there might still be something good to say about them. Of course opinions vary, but the Yugo jokes seem to last longer than the car did. One of my favorites: A Yugo owner walks up to the parts counter and asked, “I’d like to get a new starter for my Yugo.” The parts guy says, “Sounds like a fair trade to me.”

Sometimes that extra baggage or quirky impression associated with a certain model or car can have a lasting effect on your childhood as well. The old “punch bug” game for example, made a lot of our family trips rather entertaining. Well, maybe not so much for my little brother. Ah yes, out on the open highway in the family car bashing your little brother in the arm. I’m sure that left an impression.

Advertising and public opinion have just as much to do with all of this, as well as the actual manufacturing and longevity of some of these cars. If you drive a hybrid or electric car you’re more than likely labeled as a “tree hugger” or, if you drive an SUV you must be one of those “soccer moms”. It’s all a matter of how or what is associated with the various models. However, some of these associated baggage guffaws started before the first car ever rolled off the assembly line. You have to wonder sometimes what those executives were thinking to even consider putting some of these cars together. And, for some cars, it earmarked them for eternity. Think “Edsel”, and what comes to mind?

Several years ago I had a regular customer who dreamed of someday owning a new Cadillac. Well, he did it. He bought a brand new… Cimarron. From a mechanic’s stand point they were about the worst excuse for a luxury car ever made. Talk about a car that carried baggage! This was one car that reeked of bad manufacturing decisions. His dream car had so many problems it wasn’t long before he traded it in on a “real” Cadillac.

The impressions and baggage some of these models carry is well deserved, while others just got a bad reputation from bad publicity or rumor control central. The Corvair had its issues, but was it all that bad for the technology of the day? It’s surprising to think a car that was supposed to be so bad and so poorly designed, was still on the assembly line for over 10 years of production. Some people hated them, some scorn their very existence, while others collected them, drove them everywhere, and still do. In fact one aircraft engineer took the concept to the extreme. He designed a full size motor home with a Corvair powerplant. Not my idea of camping. Who would want to sleep on top of the gas and oil fumes coming from an overworked 6 cyl. air cooled engine. Baggage? I’m sure there are more than a few stories to tell about family vacations in that all aluminum house on wheels. Google it, you’ll be surprised.

For some people their car is an extension of their personality. Porsche and Corvette owners are typically associated with some sort of egotistical baggage when they get behind the wheel. I find that not always true, but at times even the most prudent owner of any car can show up at the repair shop with a chip on their shoulder. But, let’s turn this around a bit. Let’s say you drive a Rolls Royce and you pull alongside a rat rod lowered to the pavement with an overly aggressive exhaust blaring out the “pop-it-a-pop” cadence of a finely tuned small block. Would you roll down the window when the driver of the rat rod asks if you’ve got any Grey Poupon? The driver of the rat rod might be your new next door neighbor…ya just never know.

We all have some sort of baggage we carry around, and it seems some of the cars we drive have their own fair share of baggage, too. Right or wrong, everybody will have their opinion, and as we head deeper into the electronically controlled vehicle age, I’m sure they’ll be even more associated baggage attached to a car, or two. Good or bad, somebody will always have an opinion.

 


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Owned and worked hundreds of those old air cooled bugs. I also had a type 34 for years

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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