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By Joe Marconi
This past Saturday, October 3, was the ASA of Pennsylvania’s Super Saturday Event. I had the chance to attend the key note breakfast meeting. Tony Molla, longtime industry veteran and Vice President of ASA (Automotive Service Association), gave the Key Note Speech. Tony projected an optimistic future, with big changes to come in the next decade. Here are a few highlights of his speech:
· The internal combustion engine will be the main power plant well into the future
· The average age of cars built today will still be on the roads 10 to 15 years from now, which means for the most part, there is a lot of potential work for the aftermarket
· The auto industry will continue to build and develop more Hybrids, electric cars, increase diesel engines and experiment with hydrogen cars. Although the internal combustion engine will dominate for the next few decades
· New technology and sophisticated electronics will increase and will be a main factor in new car models
· The need to understand the Y-Generation is important for our future success
· Training will become more important than ever, to keep pace with technology
· Customers will become more educated, which means we need to become better at understanding the needs of the consumer and learn how to market to them
· The aftermarket independent shops continue to dominate the auto service and repair landscape and is still the first choice by the motoring public
· Value and trust ranks higher in all consumer surveys over price
· Becoming involved with your local community will become a key part of your overall marketing strategy to attract the right kind of customer
· Becoming involved with Auto Part Company Programs, such NAPA Car Care and CARQUEST/Advance TECH NET should be considered. Partnering up with National Brands can be a viable way to remain competitive in the future
Tony Molla also may it a point to say that the auto aftermarket must put aside any differences it has and work together. He went on to say that we all need to get involved with the industry, attend trade shows and keep up to date with what’s going on in the auto industry.
By Joe Marconi
A good friend of mine owns a plumbing business with 10 workers. Seeing rising workers compensation he found and signed with a local insurance broker that claimed to offer super low rates on workers compensation. This was 6 years ago. I will not bore you with all the details, and will fast forward to three years ago when my friend dropped the insurance because of so many billing errors being made by the insurance company.
About a year ago, he got an email, (that's right an email) from the insurance company, not the broker, that he owed $10,000 in workers comp fees. After a year of trying to figure this out on his own, he finally brought all the paper work to his attorney.
Here's the outcome: His lawyer reviewed all the paper work and found that the contract my friend signed exempts the broker from any liability and responsibility, that the workers comp insurance company can assess and requests increased fees above and beyond the contracted dates and rates at the time of the contract, and that all arbirtration is subject to the laws of the British Islands and all litigation will be held in the home state of the insurance company, Nebraska. My friend is from NY. The bad news, he is legally responsible to pay the $10,000.
The bottom line; know what you are signing and have a lawyer review all contracts for you. We hear this story too often.
Please note; due the possible law suits, I cannot mention the insurance company by name or the name of my friend.
By Joe Marconi
Mandatory vehicle safety inspections have been debated for years. States that perform a mandatory safety inspection, cherish the opportunity to insure that motorists are driving safe vehicles. States that don't require it leave it up to auto repair shops and car owners to insure that cars are safe for the road.
On Nov. 14, the Automotive Service Association (ASA) and the Automotive Aftermarket Suppliers Association will host the Vehicle Safety Inspection and Maintenance Forum in East Norriton, Pa.
The purpose of the forum is to discuss the importance of periodic motor vehicle inspection programs and what can be done to protect these programs, the ASA said in a release.
Does a Vehicle Inspection Program help business and is it needed?
For more information, here's a link:
By Joe Marconi
I don’t know where you stand on this issue, but State Farm’s mandate that Collision and repair shops must use PartsTrader parts to procure parts has started a storm of controversy. The Alliance of Automotive Service Providers of Minnesota (AASP-MN) has filed a formal complaint with the Minnesota Department of Commerce, requesting legal action to prevent State Farm from continuing this program.
Is this a sign of what’s to come, with regard to insurance companies? Will this intrusion into our business become the norm and continue to erode our margins? Many, including the ASA of Ohio and many groups and other organizations across the country, believe so.
How do you stand on this issue?
For more information go to: http://www.partsandpeople.com/node/5782