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Posted

For all the shop owners that perform a considerable amount of oil changes, where do you look to find the correct oil filter? We use All Data Repair and All Data Manage as our repair information/shop management software and it is not currently located anywhere in the system. The OEM oil filter part number is available but we do not use OEM oil filters and it requires an additional step to cross reference to an aftermarket filter, like Purolator. Is there an easy way to find this information in Mitchell or any other auto repair program other than cross referencing this information in another online webpage?

Posted

It would be nice to have all of the relevant information (oil filter, oil weight, oil capacity, tire pressure, tire torque) all in one area in the same system so there would not need to be any additional work (having to look it up on a supplier's website or book). I was hoping that some of the Mitchel users would respond and tell me that the oil filter number is available in Mitchell? We do a large amount of oil changes here at our shop and any place that you can shave off time/additional work helps......

Posted

We use Champ brand filters. They have a free "lookup" on their website that lists the part numbers for the oil filter, air filter, cabin air filter, fuel filter, and transmission filter (all, if equipped). Since we use this brand, and know that one of our broadline suppliers stocks it, a simpke lookup and use of the Copy/Paste command, and we can easily "dump" all the filter information into the Memo field for the customer's vehicle.

 

You're correct, I think - Mitchell only references the OE numbers. If you can't find a similar lookup tool for the manufacturer of the line of filters you use, the OE numbers can at least be used in the interchange field in any Nexpart electronic catalog. If you have the catalog installed in Mitchell...it's just a few extra clicks before you're looking at the filter numbers associated with the OE number....and all the ones that your supplier stocks for you.

 

Happy hunting!

Posted

Agreed on Champ filters. Their website lookup is great.

 

With that said, any POS software system worth its salt will be able to build an oil change with the filter, oil type, and capacity.

 

Two off hand that I know about are Vast and RO Writer.

Posted (edited)

I was thinking the same thing ATLAuto. I would have ASSUMED that All Data and Mitchel being the largest shop management / repair software that is geared towards the aftermarket repair shops would have a cross reference functionality built into the program as most independent repair shops do not use OEM oil filters for oil changes. I know that there are numerous websites available that my techs can access to do the cross referencing but its one more step in the process I was hoping to eliminate.

 

ATLAuto, do you know if Vast and RO Writer only include the OEM filter number or is the cross reference after market filter (Purolator, Champ, etc) built into the software?

 

Stowintegrity, the Nexpart catalog that you are referring to, once it is installed will it cross reference Purolator oil filters? We are using All Data and I do not believe there is any catalog that we can install in All Data to do the cross referencing. Once installed in Mitchel, do you access the the interchange field in the Mitchel software itself?

Edited by 5 Star Auto Spa
Posted

Stowintegrity, the Nexpart catalog that you are referring to, once it is installed will it cross reference Purolator oil filters? We are using All Data and I do not believe there is any catalog that we can install in All Data to do the cross referencing. Once installed in Mitchel, do you access the the interchange field in the Mitchel software itself?

The answer is yes, but I don't want to mislead you...

 

Nexpart is the electronic catalog "platform" used by several of my aftermarket suppliers. Essentially, it connects my POS software (Mitchell1) with their electronic inventory on their end, so I can pick & choose what parts to drop to my estimate. Knowing that they sell me Champ filters, for instance, I used the Mfr. lookup to get ALL the filter numbers in a single lookup, then once it's added to the vehicle's info, we always now what parts that car uses.

 

The Nexpart catalog interface will, in fact, interchange Purolator numbers...absolutely. There's a "tool" built into the catalog that let's me enter the number I already have (OE, Champ, whatever), and even if my supplier doesn't normally carry the other brands (Fram, Purolator, Napa, Carquest, etc.) it will give me a list of all the filters matching the number I entered. I didn't want you to think that I've found a way to automate the filter selection completely...I just know what numbers I need after our first contact with a customer.

 

I know there's a piece of software (It doesn't link to Mitchell1 that I'm aware of...) That you purchase one time called Chek-Lube. It's target market is the quick-lube industry, and when you enter a year/make/model car, it will return the following: ALL filter numbers (Oil, fuel, air, cabin air, transmission), ALL belt numbers (serpentine, accessory), ALL automotive fluid capacities (in quarts or liters), Wiper blade sizes (front, rear)...and more. The parts numbers returned from the lookup are chosen from a pretty good list of aftermarket manufacturer's brands that you select in the software setup. The page can be printed, if you want, or the information copied/pasted into your POS. The data is based on the Motors database, and furthermore, includes limited labor time information and chassis lube points. I think it was a couple hundred dollars.

 

Happy hunting!

  • 3 weeks later...
Posted

We use Napa filters, we have a Napa filter book. While using a book may be old school it really is the fastest and easiest way to put the right filter on the car. That being said 99% of oil change customers are repeats, so we just look at the number of the filter coming off the car. The frustrating part is stocking 50+ oil filter numbers.

Posted

The frustrating part is stocking 50+ oil filter numbers.

Wow, 50 filters? I can never get a bearing on the scope of my business as it stacks up against other successful shops. We only stock 20 oil filters, and have a car count of about 55-60 weekly. We'll probably do an oil change on 50-75% of those (in addition to whatever other service/repair they need), and we probably only run into 1-2 filters a week that don't happen to be one's we stock.

 

Am I likely missing a large part of the market's potential?

Posted

Wow, 50 filters? I can never get a bearing on the scope of my business as it stacks up against other successful shops. We only stock 20 oil filters, and have a car count of about 55-60 weekly. We'll probably do an oil change on 50-75% of those (in addition to whatever other service/repair they need), and we probably only run into 1-2 filters a week that don't happen to be one's we stock.

 

Am I likely missing a large part of the market's potential?

 

I'm doing the same. We average 250 cars per month and I stock about 25 filter and this includes euro # s as well. It is rare that I have to order anything. I'd be happy to post what I stock if it would help anyone.

Posted

I'm in a college town, you name it from 1990-2016 we get them. I have 15 #'s that I stock 6 of, the rest I keep 1. I don't anticipate getting 2 diesel Benz's or BMW 540i's in one day, so one is enough. Subaru's or Caravans are a different story. We might do 5 a day. I'm also in a rural area where the parts stores don't stock European or even some Japanese filters. If I don't have a filter in stock when the college kid is heading out of town I miss the opportunity to get them as a customer.

 

Now, if I had more time or more employees, or if the store had more delivery drivers, I would stock just one of each number and just reorder throughout the day. But with parts deliveries taking an hour on average I like to avoid waiting for an oil filter.

  • Like 1
Posted

ATLAuto, do you know if Vast and RO Writer only include the OEM filter number or is the cross reference after market filter (Purolator, Champ, etc) built into the software?

 

VAST will cross over to whatever filter you are using. When we build a work order, we click package, and it spits out filter number, oil viscosity, and capacity:

PH500 filter

5W30 Syn - 4.5qts

 

We use Champ, but it will cross to anything that VAST loads in. We debated Mighty for awhile, which would also work.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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