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Rust continues to plague cars in Northern states - time to sell rust proofing again?


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The damage from salt and other chemicals used on winter roads in the norther part of the country is reaching epidemic proportions. The body of the cars don't seem to be affected, but the undercarriage rot is a serious issue. Pick up trucks especially are prone to rust and rot. We see trucks with as little as 70,000 miles with serious frame rot, rusted through brake lines and fuel lines.

 

We have tried to sell rust proofing packages to customers with new cars, but with limited success. Aside from the increased sales with brake line and fuel line repairs, are any shops promoting rust proofing to their customer base, and how successful are you.

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Good Morning Joe:) We have been offering rustproofing, with much success, for the past 8yrs www.CorrosionFree.com. The drip free gel will penetrate through the rusted surface to protect the metal underneath, and we do many vehicles from brand new. Does a great job on saving our client's vehicles!! Have a fun day!

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Joe, maybe to help the sales process you should document all the rust cars you see with high quality pictures. This way you can put together a bit of a visual demo for your customers. A nice way would be to put together a web page illustrating the damage rust can do and what the service can really do for their vehicle. I'm sure you could put it together in a matter of an hour if you had the pictures. Also if you use tablets as a visual aid, your SA's could easily click over to your webpage and show the dangers of rust then the features and benefits of the service.

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I will second Diane's comments. We have been using Corrosion Free for a year now. It's been a great product and a new revenue stream. Once we started using Auto Vitals for our electronic inspections, our customers began seeing pictures of the underside of their cars and asking us what could be done to help prevent the rust. It's a very easy sell once the customer has seen the extent of the rust under the car.

 

Frogfinder, yes more frequent under car washing also helps to slow down the rusting process. In NH in the middle of the winter, when it's 0 degrees, washing the vehicle is not ideal.

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  • Have you checked out Joe's Latest Blog?

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      Have I got your attention? Great.
      Let me start by saying that I believe in giving praise when deserved and letting employees know when they dropped the ball. However, the truth is that no one enjoys being reprimanded or told they messed up.  
      The question is, what is the appropriate balance between the right amount of praise and the right amount of critical feedback? According to studies done by Harvard Business School, the ratio of praise to critical feedback should be about 6:1 – Six praises for every critical feedback. I am not sure if I agree with that.
      From personal experience, I would recommend a lot more praise. The exact ratio doesn’t matter. What’s important is that before you consider giving critical feedback, ensure you have given that employee a lot of recent praise. If not, whatever you are trying to get through to an employee, will fall on deaf ears.
      When you do have to give critical feedback, remember a few things:
      Focus on the issue or behavior; never attack the person, and remain calm in your actions and words Ask the employee for feedback, their side of the story Speak to the employee in private Address the issue soon after it happens; never wait Don’t rely on second-hand information; it’s always better if you have experienced the situation yourself that you want to correct Have an open discussion and find things that both of you can agree upon Have an action plan moving forward that the employee can take ownership of Use the experience as a learning tool Make sure you bring up positive attributes about them Remember, you don’t want the employee to be angry or upset with you; you want them to reflect on the situation and what can be improved. One last thing. Everyone makes mistakes. We need to be mindful of this.
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