lmcca

so you deal with the customers too? Yall sound like you never talk with your customers, if you want clarity, discuss it. If you take a job in and they got a quote are you just gonna do it without discussing anything with them?? Plus, have you even seen what it says on their site? Here is what it says on a water pump.

You want to make this confusing or so detailed people dont understand it or what? i dont understand the concept of what exactly are you going to do that makes this a really bad thing? i bet i know

we have it as well and have the estimator on our website as well. what yall afraid of? the way you talk would make me fear going to some of your shops.

we have the MaxiSYS and its great. I had a 2016 ram 1500 in here with a check engine light, updated the MaxiSYS on the fly and poof, 2016 coverage, love it.

are they Confident they picked the right name for their business? i wanna sign up for the 36% interest.

but no, i dont know them.

push it to the curb, throw the keys in it, rip up the RO. "Goodbye and don't come back."

???

there are no sales pitches in the technet online program, not sure about classroom but dont think there either. we have sent techs to it before and none came back saying anything about it.

carquest technet

DO NOT do it yourself unless you are trained and understand SEO (search engine optimization)

we get that too, if your desperate it will most likely get you out of a jam but really, its your choice. We have done it...

Bad thing about large bonuses is that if the employee drinks or drugs and you give them $$$$ all at once it could kill them. Better yet is money towards tools they need,food to keep them strong or a specific family need. We keep them alive to serve the ship....row and row well. They pull the wagon...Feed them well. Merry Christmas!

kill them huh? a little far fetched. a plane could fall on the mall too, they would be there because they have extra cash now.

We give money, money, money. Makes them happy and they are very appreciative as well as the owner. Dont overthink it. Giving them money gets each and everyone the perfect gift as they can buy with it what they want.

well, how many techs? how many other employees etc?

this is pretty broad but car count is low, aro is kinda low but without seeing everything then hard to gauge it

We are up this year in sales numbers but slow during the fall to end of year and its typical, does the same every year.

goodness, hard to read. help us with some paragraphs in the next one

try joining one of the other threads on this subject, there are many on here, just search service writer pay.

it does sound convincing but there is no guarantee of that either. I mean, there is always risk in advertising, well hell, risk in everything but its a hard sale to go from 300 a month program to that.

thats a huge chunk of money each month, thanks for the information, hope it works good for you.

how about telling us what it does cost. We arent a small shop but this looks expensive as shit.

We allow radios, with easy rules -- have no problems.

We allow phones -- as long as they arent hands on a car its ok and within reason - no problems.

It seems to me maybe you guys dont have the ability to control your people, how come you cant lay down some rules and allow it.

Do you ever take a phone call from your wife while at work? Why cant they? Ever made a phone call that was non business? Why cant they?

Do as you wish, its your business but it appears to be a management problem to me, not the employees.

shouldnt ati be monitoring and helping you with this? not trying to be offensive but your paying them for that, they should help.

but

there is so much ground to cover on this and data that needs to be looked at but start with your techs, inspections and your profit percentages, what are those btw?

My research showed VOIP phone systems are totally unreliable in service (lots of latency). The cell phone idea scares me, $250 per month for 3 lines sounds reasonable and definitely don't give up the old phone number.

when did you do your research? VOIP companies have monetary guarantees of 99 or better up times. I think it would be harder to find analog systems these days. We have been on voip system lines since 2003 or 2004 and wouldnt ever consider analog again.

we do it in house as well, ugh, why pay someone all your profits....

not to worry, it wont work, horrible idea.

So your answer is your not using him but your promoting him. What i dont understand is why cant you answer our questions, or better yet the person that owns the site. Do you have a vested interest in that site?

Sent from my SAMSUNG-SM-G920A using Tapatalk

similar to ncauto here. Electrical diag and computerized diag is starting at 1 hour. Elec like broken wire tracing is however long it takes. 90% of check engine lights really only need an hour. We do half hour on leaks, noise etc as those typically dont take much time. If it does, we call the customer and explain it and havent had any problems to speak of.

I am baffled at these responses . . . I can only assume that these shops bashing the idea of a lead are at 95% capacity each and every day. That is the only logical reason you would not be willing to pay to acquire a customer. EVERY business model has a customer acquisition/ retention cost to grow or maintain the business.

 

The internet is here to stay and as younger generations who prefer to do things online age, the need to be online becomes more and more relevant to the success of a business. Shop owners have one of three choices.

1. Build their own online platform to engage customers online and on their mobile devices
2. Join an online platform (openbay, repairpal, automd)
3. Close up shop

How is the music CD market doing these days? Adapt or die.

 

Jrendem - You have a great value proposition. But the challenge will be finding shop owners that have a good business sense to understand that.

 

My sense is that as more and more online platforms become available this will bring healthy competition and customer awareness to the market that will start flushing out crappy shops that don't know how to run a good business. BTW it is these crappy shops that are driving the our prices down and giving the industry a bad rap.

 

As far as the customers coming to you and telling you what is wrong issue. Well if you as a professional mechanic can not effectively explain to the customer standing in your shop that the $8/ hr AutoZone CASHIER did not know what they were talking about . . . Then that probably means you suck as well. There will continue to be a growth in platforms sending work to our shops. It is on our shoulders as shop owners to uphold the value proposition ($$$$$) to our customers.

So, you signed on with him? How many leads have you got that actually turned into a job at your shop?