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Joe Marconi

Shop Owners: Business success is not determined by your tools, equipment or your ability

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Before you call me crazy, please read on.

 

Your tools, your technical ability and your equipment are all components of your business. And of course you cannot conduct business without these components. But, the real key to your success is who you hire and how you manage your employees.

 

In addition, morale has more to do with worker engagement than any other element of your business. And engaged workers are more productive, have less comebacks, take less sick days and contribute to the growth of your business.

 

We all know one undeniable fact: Happy workers create happy customers and happy customers put you in a position to win.

 

Think of it this way; what wins baseball games? Is the stadium? Is it the training equipment? Is the beautifully manicured field? The baseball bat? The baseball? These are elements of the game, but it’s the quality of the players, combined with their drive to be the best, that ultimately determines success and win games.

 

Hire the best talent, work real hard to keep morale up, and do all you can to bring out the best in all your employees. Do this, and the rest will fall into place.

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