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mspecperformance

If a customer just towed or drove from another shop, RED FLAG!

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My new policy is if a customer says he just came from another shop I want to know what shop, how long it was there for and what it was there for. Then I will give that shop a call and see if the story checks out.

 

Dealing with a situation with a RIDICULOUS customer that I come to find out was pushed out by 2 other shops.

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