Quantcast
Jump to content


mspecperformance

What format do you use for shop procedures in your employee handbook?

Recommended Posts

I was wondering if any of the fine folks of autoshopowner might be willing to share their format for written procedures in their employee handbook?

 

We are putting ours together and would like to nail down a consistent format to use.

 

 

 

Share this post


Link to post
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Forum Topics

    • Employee Uniforms

      Hope everyone is having good week with great sales. I am in the process of renegotiating my employee’s uniform contract. It is sorta the same old thing start low then get higher. Could I get some feedback on how you guys are handling this. I have looked at buying uni’s for my guys. In my area it is expensive and they do not want to update my guys. Just lchecking some ideas . Thanks guys. David

      By tirengolf, in General Automotive Discussion

      • 3 replies
      • 603 views
    • Employee Theft

      I just felt I had a reason to tell this story if it helps 1 person in here. I was a frequent user of Auto shop Owner 2 years ago, I have been absent for a while dealing with another issue for the first time in my 40 years. I have been in the situation with a 16-year assistant manager who I would have trusted with my last dollar. I thought i ran a pretty tight organization, I am fortunate enough to have a brother who spent 25 years in the business do a lot of the hard CPA type stuff and works very closely with our CPA. Anyway, some issues came up on Quickbooks at the year-end my CPA was not ok with. He called my brother and looked at some of the data issues, my brother in turned told me we need to come back up here tonight and look at a few things. After doing audits for 1 year, long story short my trusted employee thought he had figured out a way to beat the system until it all collapsed on him. It has been the most trying 1.5 years of my life. After a 1 year investigation, they arrested him last week, 2 felony counts with more to come. Trusted employee, friend,  church-going guy. Not a drinker or druggie, Law Enforcement says it is a disease, guys it is rampant in today's business world. What are people thinking today, the computer will catch you. If I could prevent just 1 guy from going through this it is worth my time to write this. It is hard to catch a guy that you trust like family, in a way it was bittersweet although the scheme and coverup is what just gets in my craw. I was not my computer program " Quickbooks"  or anything like that it was just a good guy who turned bad. I beg you guys to watch everything and run the business like a big corporation. As we all know and here the trusting guy or gal is always the one to get you. It happened to me, we turning the page now. See ya 

      By tirengolf, in General Automotive Discussion

      • 2 replies
      • 452 views
    • Employee Discount/Sales

      I have a new employee that needs to get some tires & asked if he was able to get them at cost or a discounted rate. We don't put much profit on the tires so not a lot of room to offer a discount. I do have other employee's that get for the cost, but they are also family members & in management. I'm curious what do other shops do or offer the employee's. Thanks

      By BNC173, in Auto Repair Shop Management Help? Post Here!

      • 11 replies
      • 959 views
    • How do you keep track of employee hours?

      Hello all, We currently pay our techs by the hour until business starts to pick up on mechanic jobs. Techs normally get a 1 hr lunch break (no paid). However, we have noticed that techs are leaving early and showing up late. As an off site owner, I find it difficult to keep track of hours, and would not like to pay for hours techs are not there. We have tried to use the honor system; however, may times techs are "forgetting" to note time in an out on the calendar.    Any suggestions? Do you use an electronic clocking in an out system? Have the manager in charge do it?   Thanks in advance for your thoughts and opinions.   Regards, Nick 

      By CAautogroup, in Auto Repair Shop Management Help? Post Here!

      • 11 replies
      • 1,033 views
    • Article: Down The Hatch - Gas tanks are for gas right? Somebody forgot to tell these folks.

      Down the Hatch The crazy stuff I’ve found in a gas tank.          Never fails, boyfriend dumps girlfriend, girlfriend pours sugar in boyfriend’s gas tank. Girlfriend dumps boyfriend, time for more sugar in the boyfriend’s fuel tank. The actual “who” that does the pouring is up for grabs.  Sometimes it’s the boyfriend, sometimes it’s the girlfriend, sometimes it’s that crazy co-worker you worked with, or some wacky protester who just hates gasoline for some reason. Ya just never know, but you can be sure of one thing, somebody, somewhere, is going to pour something into somebody’s fuel tank.          Sugar is the ‘go to’ item in most cases. Can’t find the sugar, then find a good substitute. You’re not much on improvising while you’re stressed out about the latest fling who let you down? Not to worry, as long as it’s something that will fit down the filler neck … it’s fair game. Honestly, after all the crazy stuff I’ve found stuffed down the old petrol pipe, I feel like I’m a regular expert on the subject.         On occasion, it’s plain dirt that finds its way to the bottom of the fuel tank, but chocolate bars, rice, and flour are all common substitutes when the sugar is running low in the cupboard. The last chocolate bar incident was rather unusual, though. They didn’t bother to take the wrappers off the bars. Nice try. Effective yes, and it did get the car sent to the repair shop, but the repair was minor compared to the sticky mess that it could have been. Maybe next time go for the small bars you get around Halloween, they’ll fit down the filler neck a bit better.  Chocolate is always a favorite, especially after Valentine’s Day. You get all those bite size pieces with their gooey centers slowly oozing their way into the fuel tank. Those cherry centers ones, eww… they’re extra messy.            Rice on the other hand, well that’s a bit more devious than the traditional sugar stuff-o-matic method.  The rice doesn’t really swell in gasoline, it tends to harden like little concrete torpedoes.  Flour tends to float, clumps up like badly shaped dough balls, and makes an even bigger mess if it gets into the fuel pump. But, let’s not dwell on just kitchen condiments and baking supplies as the only source for self-satisfaction after a bad relationship or a bit of self-retribution and redemption.  Shampoo, liquid soap, shaving cream, and other hygiene products from the bano have made their way to the fuel tank on a few occasions, too.          Now, there was this one diesel truck I’d like to mention with a rather gravely problem.  It still ran and drove into the shop, but the fuel gauge wasn’t working. However, when the tank wouldn’t hold as much as it used to the owner began to wonder if something was a bit more seriously wrong.  There was something wrong all right, the tank was about half full of gravel! It weighed a ton!  Dropping the tank was a lesson in dealing with a ‘live’ load and how to balance a fuel tank that couldn’t be completely drained on a precarious tranny jack.  Imagine my surprise when I finally got a chance to look inside the tank and saw this guy’s driveway soaking in diesel fuel. The owner thinks it was his grandkids helping him out.  Nice try kids. Any other truck would have had a screen in the filler neck or some sort of check ball, but not this one.          Now with these DEF systems there’s a whole new problem to deal with. Put the wrong fluid down the wrong filler neck and you could be in for a huge repair bill. Generally these types of problems aren’t from your old girlfriend or boyfriend, but they could be. Maybe, they’re just trying to be helpful.  Then, you find out they’re color blind, and they can’t tell the difference between the green and blue labels.  Uhm, my bad. (Yea, likely story) Now, if it’s on one of those newer Dodge trucks… there’s no colored coded fuel cap anyway. To make matters worse, the urea mix is acidic and isn’t all that friendly to the paint. How wonderful is that!?          Sticks, plastic straws, wire, and the occasional siphon hose have all been a source of amusement at the repair shop when it comes to what you can find at the bottom of a fuel tank.  You’d think that little baffle and the check ball would stop most of these intrusions.  Actually, I think they just create a new spot for things to get stuck and plug up the entire works.  Occasionally these types of fuel tanks end up at the shop anyway, regardless of some foreign object being inserted in the filler neck, or not. They have a tendency of leaving their owners standing at the pump holding the fuel nozzle on the first click, because if they tried any faster the pump would just shut off.          You’d think in this advanced electronic age, somebody would invent an anti-ex-boyfriend/girlfriend fuel tank early warning system because the locked gas cap just ain’t doing the trick.  Oh it will stop a few, but the true sabotage master will find a way to pry that door open or rip it off the hinges. Locking gas caps are only there to urge on the saboteur. Nothing will stop them when revenge is at the helm; they’ll do whatever it takes to get the dastardly dead done. If nothing else, how about a sugar detector checker. Something that would verify the quality of the fuel before you take off for work in the morning.  Or how about some sort of electronic system that would sense any foreign material slipped into the fuel tank, and send whatever it is into a separate holding tank.  Then when you get home you could unload the unwanted intruder, identify it, maybe even determine who the culprit is, and take care of business without a trip to the repair shop. Wishful thinking I’m sure.          Well, there is one alternative to all of this.  If you’re in a relationship with a seemingly psychotic person, you have a grumpy neighbor who’s been eyeballing the fuel door on your car, or you’re the type of person who generally pisses people off for no apparent reason and you live extremely close to a sugar factory … well then…by all means… do yourself a favor… buy an electric car instead.  
      View full article

      By Gonzo, in AutoShopOwner Articles

      • 1 reply
      • 225 views
  • AutoShopOwner Sponsors



×