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Unrest at the parts store

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As the title says, it appears what had been our main supplier for years is having trouble at their local store.

It started with the loss of their commercial parts person to the competitor, loss of a manager (brought on to straighten the store out) - moved to another store and replaced with a fresh out of training manager, a loss of the commercial sales person that visited the businesses and to top it off a switch in their distribution - causing parts to arrive at 3pm instead of 8am.

Obviously I'm not doing business with them anymore but it sure is a pain in the butt! From write up procedures in our management software to core returns and billing procedures it all works completely different. Anyone else ever experience similar situatuions?


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