Quantcast
Jump to content

Stupid Cargo boxes......

John Pearson
 Share

Recommended Posts

John Pearson Collaborator

John Pearson

Posted
Posted

So I have this great customer named Sam, Last year Sam brought his Subaru in for head gaskets. Well when we went to push the car in after we got the heads back we (my help didnt know not to push in the middle of the hatch) dented the rear hatch. Sam was pretty cool about it and no big deal we got it fixed for him. Over the past year we have been Sam's auto repair center for anything he needed.

 

Well I had to call Sam today and tell him that I ran his Thule cargo box in to the garage door and that I am working on getting him a replacement.

 

I am a firm believer it doesn't matter what you do, its about how you own up to it and fix the problem, Sam just laughed and asked to make sure everything was okay with us.

  • Like 1
Link to comment
Share on other sites


John Pearson Collaborator

John Pearson

Posted
  • Author
Posted

So I have a question for you about Glass. Here it gets down to -60. Last year we pulled a customers car in and the shop thats heated to 65, so there is a 125 degree difference between inside and outside and the passenger window broke.

 

That one I paid for, but today it happened again on a van the back window we noticed was broken when we went to open the hatch to get the tires out.

 

Who is responsible and how do we prevent it from happening again?

Link to comment
Share on other sites
  • 1 month later...
alfredauto Experienced

alfredauto

Posted
Posted

My tech backed out a f150 the other day (first job of the new year) and caught the mirror on the garage door. Broke the plastic. So I tell the guy hey sorry I'm going to order you a new mirror. So he gets pissed but what can I do, we didn't break it on purpose. I could have not said anything he probably wouldn't have noticed for a month its just the principle. That oil change cost me $400. Happy new year. Sh#t happens, we break it we buy it I can't think of any other way.

Link to comment
Share on other sites
  • 3 weeks later...
John Pearson Collaborator

John Pearson

Posted
  • Author
Posted

My tech backed out a f150 the other day (first job of the new year) and caught the mirror on the garage door. Broke the plastic. So I tell the guy hey sorry I'm going to order you a new mirror. So he gets pissed but what can I do, we didn't break it on purpose. I could have not said anything he probably wouldn't have noticed for a month its just the principle. That oil change cost me $400. Happy new year. Sh#t happens, we break it we buy it I can't think of any other way.

 

 

I took my wifes new/used truck to get detailed the other day and they did the same thing, when they said that they had to special order a mirror and it was going to be 2 weeks I politely declined and said that the GM dealer has one in stock for 120. How about you take 120 off my bill and we call it a day. They were cool with that and did a good job on the detail so I gave them my 2008 tacoma to get detailed and day later they call me and tell me it will start with the auto start but not with the key.

 

The guy said he would have his guy look in to it but I didn't want any detailers poking around in there. I dont know how or why or what but the ignition switch came unplugged.

 

Now the question is do I send the 3rd truck over?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
      By Joe Marconi in Joe's Blog
         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

  • Similar Topics

    • carmcapriotto
      A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]
      By carmcapriotto
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network By leveraging tools like digital vehicle inspections (DVI) and customer relationship management (CRM) systems, businesses can significantly improve their operations and customer experience. These integrations allow for a more streamlined process, from diagnosing vehicle issues to maintaining consistent communication with clients. Ben Dexter, National Training Manager, NAPA TRACS Show Notes
      Ben's journey in the automotive industry (00:00:55) Ben's progression from service writer to National Training Manager and his experience in the automotive industry. Importance of shop management systems (00:02:04) The critical role of shop management systems in the automotive repair industry and the support provided by NAPA TRACS. Value of training (00:03:21) The significance of investing in training and the impact of leadership participation in training programs. Building customer rapport (00:11:22) Ben's approach to building customer rapport and the importance of effective communication and attention to customer needs. Significance of scheduling (00:13:12) The shift from reactive scheduling to a coordinated approach, addressing the issues of timely and accurate repairs through effective scheduling. The power of software integrations (00:15:37) The commitment to utilizing shop management software and the potential of integrations with other tools like DVI and CRM for business growth. Utilizing shop management systems (00:19:08) Encouraging the use of shop management systems and the availability of resources for business advancement. Role of technology in DVI (00:20:42) Discussion on the coordinated effort required for effective Digital Vehicle Inspections (DVI) and the benefits of real-time communication. Challenges in utilizing software (00:22:32) Exploring the reasons behind the underutilization of software tools and the need for effective leadership and training. Importance of testing and measuring (00:25:13) Highlighting the significance of testing and measuring business performance for improvement and growth. Communication and customer service (00:28:27) Emphasizing the importance of effective communication with customers to prevent unexpected breakdowns and enhance customer satisfaction. Impact of scheduling on service advisors (00:30:07) Discussing the influence of scheduling on service advisors' decision-making and the need for consistent customer recommendations. Rethinking business analysis (00:32:47) Encouraging a reevaluation of business statistics and reports to identify missed opportunities and improve overall business strategies. Morning Meetings and Reporting (00:33:21) Discussion on the importance of morning meetings, sales reporting by service writer, and constructive performance discussions. Maximizing Existing Resources (00:34:55) Emphasizing the significance of making the most of existing resources before seeking more car count. Linear Quantity Opportunities (00:36:32) Exploration of the linear quantity opportunities in parts matrix, addressing traditional matrix problems and opportunities for improvement. Commitment to Lifelong Learning (00:38:54) Highlighting the importance of lifelong learning for success in shop management and overall strategy. Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections            
      Click to go to the Podcast on Remarkable Results Radio
    • Changing The Industry
      Today is the last day for registration - Send us a message on HOW to register for this show.
      By Changing The Industry
      Today is the last day for registration - Send us a message on HOW to register for this show.
    • Joe Marconi
      Business Has Slowed Down? Or Back to the Way it Was?
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • carmcapriotto
      What Makes For a Great Class with Sean Tipping [E127] - Diagnosing the Aftermarket A to Z
      By carmcapriotto
      "Would you be willing to pay extra for certain classes?" 
      Email Matt: [email protected]
      Email Sean: [email protected]
      Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training.
      Show Notes
      The Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians. Cloning (00:01:39)  Calibrating Subaru(00:08:30) Characteristics of a GGreat Automotive Training Class (00:13:25)  Balancing theory and practicality (00:16:52)  Selecting the right class (00:17:57)  Designing effective classes (00:19:13)  The value of educational strategy (00:23:39) Challenges in class development (00:25:53)  The role of humor and interaction (00:31:56)  Engaging Presentations (00:33:16) Handling Audience Interaction (00:34:40)  Effective Presentation Styles (00:37:14) Responding to Questions (00:37:45)  Honesty and Case Studies (00:42:19) Powerpoint Presentations (00:51:52)  Reference Material (00:55:09)  Hands-On Training (01:04:16)  Logistics of Hands-On Classes (01:05:13) Challenges of Hosting Hands-on Classes (01:10:33)  Interest and Investment in Specialized Classes (01:13:06)   
      Thanks to our Partner, NAPA Autotech napaautotech.com
       
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Click to go to the Podcast on Remarkable Results Radio
    • Joe Marconi
      Inflation May Have Eased, But Increased Expenses Remain
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • nptrb

    Tax Season Preparation: A Comprehensive Guide

    By nptrb, in Automotive Industry,

    1 comment 427 views
    nptrb

    Spring Clean Your Finances: 5 Steps Every Business Should Take

    By nptrb, in Automotive Industry,

    1 comment 295 views
    nptrb

    Understanding S-Corp Distributions and Draws | Are They Taxable?

    By nptrb, in Automotive Industry,

    0 comments 532 views

  • Our Sponsors

Main Sections

More Sections

Discussion Forums

×
×
  • Create New...