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Posted

I few months back, I was on the hunt for an A level tech. One of the tool reps informed me that a great tech at another shop is not happy where he is. He went on to tell me that this guys runs the shop and can do anything! He wasn't happy because of all the hours and that the pay did not math what he was doing. So I gave him a call and set up an interview.

 

The moment I met this tech I thought he was amazing: well spoken, clean cut, great credentials and had the energy of Tiger. He told during the interview that he did three T belts today.

 

I hired him.

 

Turns out this guy is the COMPLETE opposite of what I thought. He is slow, no ambition, moody, unfriendly and not the great tech he claimed to be.

 

So, I named him Brad Pitt. Why? What an actor, he fooled me.

 

And I ask you, Ever Hire Brad Pitt?

 

 

  • Like 1


Posted

Yes! Master Tech moving into the area from Texas. Fired dealer experience. He was a total flop. I let him go after 4 weeks.

Posted

Did you check references ?

 

Yes, but I did not call his employer, for the obvious reasons. To be honest, I have been giving it a lot of thought since my post. He is involved with a women who has a child. He may be feeling the pressure of the relationship and/or has other issues that I am not aware of. We will see how it plays out. I cannot put the puzzle pieces together, not yet anyway.

Posted

Joe, have you had a conversation about his work yet?

 

My manager has. It's not that he is not a good tech. It's more that he moves like a snail and is real moody. We have not counted him out yet, but as I mentioned in the original post, he is not the person I thought he was. And not the person his reputation states he is.

Posted

I've got one that's resembles the snail. He's got a great attitude and probably is willing to learn but cleaning the shop is his place. He'll do one thing a day! hope you get your guy situated. I feel it shows true character that you didn't count him out and send him packing. People sure do give up on one another much easier today.

 

Sent from my SCH-I605 using Tapatalk

 

 

Posted

I hired 2 brothers on a referral from my parts store manager. These guys lasted one day, they worked together on wiring a trailer and after 6 hours the result was they sliced open all 24' of heavy duty trailer harness to figure out the wires. Thanks but no thanks. If your guy can actually do work he might speed up or start paying him flat rate. My lead tech now has days where I scratch my head and wonder what the problem is but who knows maybe he's having personal problems. Overall he does 10x more work than me so I can't complain.

Posted

We techs are a moody group of curmudgeons. Family drama ( which should be left outside the shop, be they were human), bills, and working in this business can make your emotions run the gambit.

 

Can you really blame the dude for over selling himself? That's a damn good skill especially if it fooled you, maybe he could move into sales? Times are tough, and sometimes you got to go where the grass appears to be greener.

 

One thing I do to check references without calling the current is to talk to the tool trucks. They have a pretty good bs meter and know what's up. Also, I ask if they are on any forums and take a gander at their posts.

 

Someone who is constantly bitching about their employer, not really contributing anything to the topic, my alarm bells go off.

Posted

You never know what you've got until they settle in and you get to know them. We hired a self-professed "super tech" who turned out to be a nightmare. He had the biggest toolbox I have ever seen! Whiner, troublemaker. Fortunately, he talked our female Service Writer into going drinking at lunch time. Goodbye! Turned out he had gotten a cashier pregnant at the last place he worked. We were getting his stuff back for rework long after he left. In general, we have been very fortunate in our hiring, but he stands out as a bad example. Be slow to hire, quick to fire.

Posted

I've got one that's resembles the snail. He's got a great attitude and probably is willing to learn but cleaning the shop is his place. He'll do one thing a day! hope you get your guy situated. I feel it shows true character that you didn't count him out and send him packing. People sure do give up on one another much easier today.

 

Sent from my SCH-I605 using Tapatalk

 

I never give up on anyone. But, I do feel that everyone has a responsibility to not only the company they work for, but to themselves. As someone who has spent 40 years in this industry, I know all too well what we go thru, whether it's under the hood or behind the service counter.

There is no easy answer or one-size-fits all when it comes to employee management. The best we can do is continue our quest to find the best people, mentor the ones we have, treat our employees with respect, and keep the lines of communications open.

But, it's a two way street, with both the shop and employees pulling in the right direction. Once one side feels they are giving and the other side is not, you will have problems.

Great comments, I am glad I posted this.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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    • By nptrb
      Hey, auto repair shop owners! With January behind us, it means one thing is coming down the pike: tax season.
       
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      Employer Taxes 
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      These taxes are typically deposited either monthly or semi-weekly, depending on your total tax liability. The IRS provides specific guidelines on deposit schedules, so it’s essential to understand which one applies to your business. Form 941 (Employer’s Quarterly Federal Tax Return) is used to report these taxes. The due dates for Form 941 generally align with the quarterly estimated tax deadlines mentioned above.
      Employer taxes include:
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      Social Security and Medicare Taxes (FICA) 
      You withhold these taxes from employees’ wages and also match the amount.
       
      Federal Unemployment Tax (FUTA) 
      You pay this tax to fund unemployment benefits for workers who lose their jobs.
       
      Annual Tax Returns 
      Of course, we can’t forget about your annual tax returns. Depending on your business structure, you’ll file different forms:
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      The deadline for filing these returns is generally April 15th for individuals and partnerships, and March 15th for S corporations and C corporations (unless you file for an extension).
       
      State Taxes 
      Don’t forget about state taxes! 
      These vary depending on your location but can include state income tax, sales tax, and unemployment tax. Be sure to check with your state’s tax agency for specific deadlines and requirements.
       
      Keeping Your Taxes Organized 
      Keeping accurate records throughout the year is essential for meeting these deadlines and ensuring you’re not overpaying or underpaying. 
      This includes tracking income, expenses, payroll, and any other relevant financial information. Cloud-based accounting software can be a lifesaver here, making it easy to track your finances and generate reports. QuickBooks Online is the software we always recommend!


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