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Posted

I just launched a redesigned website for our shop. It was self made from a template. However I did add some of our own pics as well as some of our pricing to the menu items. I would love to get feedback from everyone to see what is good and what needs to change. I'm on a limited budget so a professional website is out of the question but I can make a lot of changes on my own. Thanks in advance!!

 

www.davis-performance.com

Posted

Not sure if you took the pictures in portrait mode, but try taking them in landscape. That way they aren't so tall and skinny. It will look better. Nice waiting area btw

  • Like 1
Posted

Thanks for the advice, I was wondering how to change that. The waiting area was a nightmare when we moved in, no wall separating it from the shop and greasy fingerprints all over the walls. Thank you very much for the compliment

Posted

Looks like you built it with Godaddy website builder, right? Looks good. I would recommend:

 

Add page title tags. For example, your home page is simply "Home" <title>Home</title> and your other pages are the name of the tabs on your menu.

See if there is a way to add a custom title to each page. Your home page title should be something like:

Davis Auto Repair & Performance - Woodstock, GA Auto Repair

 

 

Posted

Also MOST importantly, make sure its super searchable ! A website should be a 24hr lead finder. Make sure you have your SEO (Search Engine Optimization) on point. A Great looking website is nearly worthless if people aren't able to find you.

Posted

Yes Alex it was the go daddy builder. Thanks for the advice about the tabs, that helps SEO right? I have been reading up on SEO and learning a decent amount. Some of it makes sense but most is over my head. I appreciate all the input so far, I will be making changes either tomorrow or Monday.

Posted

Yes Alex it was the go daddy builder. Thanks for the advice about the tabs, that helps SEO right? I have been reading up on SEO and learning a decent amount. Some of it makes sense but most is over my head. I appreciate all the input so far, I will be making changes either tomorrow or Monday.

 

Yes, it will help because when a customer is searching for "auto repair in XXXXXXX" you want to come up in the results of the first page. Search Engines index your page titles and descriptions.There's more like keywords and backend stuff which I'm not sure how much you can control with Godaddy or other website builders, but check it out. I haven't used them myself.

Posted

Generally, I'd say you're on a nice track and agree that the resizing of the pics is a good idea.

Your goal is to not make people scroll to find what they're looking for.

 

In terms of creating a message, i'd suggest you tell people a little about who YOU are.

Gen X and Gen Y have barely spent a day without their whole social network in their pocket.

 

Its important for people to feel familiar with you before they walk into the shop.

 

And, I'd be sure to point out the ways you go the extra mile for the customer.

If they're short on time, what will you do to fix the car to meet their schedule? Provide rides, loaners, taxis, uber?

The waiting room is extra nice if they can wait for fast repairs right there and then get on their way.

 

How will your repair service keep them on the road, on their schedule and safe?

The most important message to convey is what makes Davis DIFFERENT from all the other choices they could make.

 

Personal attention to your customers seems to be what you're shooting for. Say it straight out.

We treat you differently: to us, you're family. And that means we care about your schedule and your well being.

 

Just my two cents. Ymmv.

Best,

  • Like 1
Posted

Great Advice from everyone!!!! Thank you guys a lot, I have made some changes on the site and tried to get into the backend but it is mainly locked. I am trying to get on the first page of the generic results and with everyone's advice I am getting closer, plus the site won't be a huge let-down once people decide to visit it. One last thing I have to do is change the pictures out, it is a gloomy day today so hopefully tomorrow will be sunny. I was able to stretch them to fill which is better but it cut the top and bottoms short.

Posted

Acworth is very close, depending on which part she is in it is about 5-10 miles from the shop. If she ever needs anything tell her to come by and we will take good care of her for you. I will get on and address the font size tomorrow, I also think that will help fill the pages out a bit more. Thank you

Posted

Great Advice from everyone!!!! Thank you guys a lot, I have made some changes on the site and tried to get into the backend but it is mainly locked.

 

That's usually the issue with "cookie cutter" websites. However, Godaddy has a business plan that includes SEO, is that the plan you have? I think it's currently $10.99 a month. If not, I would suggest an upgrade to that and read up on https://support.godaddy.com/help/article/8509/how-to-use-metatags

 

I also posted in another topic a useful tool to check SEO: http://seositecheckup.com

 

Hope that helps.

Posted

Alex it turns out that I do have the SEO plan I just haven't been utilizing it as much as I should. I made some major changes today and submitted the site for a recrawl. I am hoping to get in th first page soon.

 

Another thing someone here may know that I don't-When using the SEO tool it says I don't have any social media links in the site but I clearly do for both twitter and facebook. Why is this and is there something I should do about this? I don't want to miss out on some hits because of this.

Posted

Xrac I got that font enlarged for you and everyone else. I asked godaddy if there was anything I could do about the color as well because that light gray definitely does not show up as well as I would like

Posted

Another thing someone here may know that I don't-When using the SEO tool it says I don't have any social media links in the site but I clearly do for both twitter and facebook. Why is this and is there something I should do about this? I don't want to miss out on some hits because of this.

 

I believe because you are using a plugin for social links from addthis and not direct links.

 

What I would try to do more than anything is manipulate your page titles, which seem to be controlled by your menu tabs. For instance your services tab/page has a page title that is "Services", its too simple. Either append your company name to the end of it like "Services - Woodstock Auto Repair" or differentiate it somehow, make it unique.

 

I'm an advocate of appending the business name if it contains key words, like "Auto Repair" to every page title. Your main page title should be something like "Woodstock Auto Repair - Auto Repair in Woodstock, GA", you'll get more hits for locations. :D

Posted

Nice job! Lots of satisfaction in doing your own web site and content. I would suggest that you put people in your pictures. Smiling, clean techs, and happy customers I need to do more of that on my site. I gather you are performance oriented, but if you are doing general service, you better appeal to women. They are the service buyers and they aren't generally interested in pix of cars in a state of disassembly. If you take plastic, put the logos up there. Got a warranty? Brag about it.

 

A warning - you can work on SEO 24 hours a day and still feel like you haven't done enough. Keep up the good work!

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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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