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mspecperformance

Customer brings their car to another shop and...

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What do you say or do when you repair a customer vehicle, then that customer brings their vehicle to another shop and then complains whatever you fixed is still causing them a problem. Thry are obviously calling because they want some sort of compensation. Just wanted some reactions. In a nut shell i explained that they are fully covered under our warranty however all claims would have to be inspected and repaired in our shop. I'll post more when i get to a computer.

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