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Posted

I'm looking at opening an auto repair shop with a partner who is the mechanic and possibly another mechanic. I will be the sole investor in the venture never before been in the auto rapair shop business. I will most likely manage the whole thing. I need lots of help.

 

How are mechanics paid?

How do I pay myself and recoup my investment?

Shop management software? Looked at MaxxTraxx, Alldatapro.

What types of insurance must I carry?

 

I've found a nice place with three bays to rent but will need to install lifts. Should I shop used or new?

Etc etc etc.

 

Thanks for any help you can offer.

Posted

Techs are normally paid flat rate or salary/hourly. Flat rate is a per book hour rate similar to commission.

 

Pay yourself? Talk to your accountant. Depends on the type of entity you establish.

 

Shop software, I use garage partner pro. It's cheap and decent, but I haven't used others.

 

Insurance... May be a fun one it was difficulty for me to get with no ownership previously. We have general liability, personal property, and garage keepers.

 

Good luck.

Posted

How are mechanics paid?

How do I pay myself and recoup my investment?

Shop management software? Looked at MaxxTraxx, Alldatapro.

What types of insurance must I carry?

 

I've found a nice place with three bays to rent but will need to install lifts. Should I shop used or new?

Etc etc etc.

 

Thanks for any help you can offer.

Since I was just in your shoes a few months ago I'll share what we've learned so far that could help you out.

 

We pay our mechanics hourly and do a quarterly profit share of some of the shop profits. You can pay yourself from profits or a salary or hourly. If you're the sole investor, then it's your investment so I suppose you can pay yourself whatever you want!

 

Insurance: This is something you usually buy locally from a "broker" in your area. I recommend you go visit a few of the best local shops and ask who they are using.

 

Shop Management Software: We use mitchel simply because that's one of the few that were highly recommended here on this forum. We bought the addon's by Bolt on technologies which adds some additional features. We just signed up for mobile manager by bolt on technologies and it supposedely integrates with Mitchel. It's an android tablet system that can be used by techs in the shop. We should have the tablet portion up and going later this week. I've been happy with the mitchel product so far. It's not super user friendly or intuitive in my opinion but it does do everything we need and plus some. It's typical of industry specific software I suppose in terms of user interface. It's not really pretty but it is highly functional. We've really benefited from the local sales rep of the software, John Heffernan. He's spent a ton of time training me on the software and sharing industry specific tips that other shops do that I would have never known without him. I suppose that's an advantage of using a large national product like mitchel.

 

Equipment: I'm always a fan of buying used stuff in general but when it comes to shop equipment I've found that the used equipment on the market is so old and heavily used that it hardly seems worth it. And with the reasonable prices of new equipment and access via the internet to so many different suppliers and products, I've decided to simply buy new. Manufacturing overseas seems to driven the price down on new equipment.

 

I hope all this helps and best of luck to you!!! Scott

  • Solution
Posted

Pay your main mechanics on flat rate per labor hour. If you have the budget then get an hourly general service for inspections, shop helper, driver, etc. decide if you are 50/50 partners or what and do it with certified accountant even if you guys are friends! Word of caution though: if you have no mechanical experience get to learning some fast. Otherwise you are at the mercy of the other mechanic and things may be unnecessarily stressful. Id recommend hiring another mechanic that isn't a partner so if things dont work out you can continue to do business. I have been in similar shoes and had to learn that opening a,shop without being a mechanic can be a trying road especially if your pockets arent deep. As for lifts, you can go either way. But if you dont personally know the biz,you getting it from, you might as well go new. If economcs is a factor then start with 1 heavy duty 10 or 12k lift like rotary, challenger,etc and 2 economy 9k lifts, like eagle($1600). Hth

Posted

We pay an hourly rate and a production bonus for each hour of production. If our tech is standing around on his smart phone all day he's only getting the minimum hourly rate which most people would jump at the chance for that job. But if he's not hitting at least 60% production rate for the week he won't be here long.

 

We had Mitchell for shop management and I wasn't impressed. Started using Alldata in December and I regret ever switching.

Posted

We used Alldata Manage - not much there. Used Napa TRACS, - . Don't want to talk about it. Settled on RO writer. Expensive but worth every penny if you use it right.

NAPA provides us with labor reimbursement for defective parts. NAPA Autocare is a great program. We pay our techs based on a matrix that encompasses certs and production hours. It was set up with the help of our coach. Mostly, it insures that we can still be profitable if a tech goes into overtime. Make employees punch a timeclock and pay overtime. Don't bother trying to find tricks to bypass the OT requirement. If an angry employee decides to file a wage - hour complaint, you are guilty until YOU prove you are innocent.

  • 5 years later...
Posted

Pay is tough flat rate pay is the tech racing the clock and they must keep a flag hours if they beat the clock great if they take to long then they loose and sthe same goes for when there is no work great for the shop because you don,t have to pay them but bad for the tech. hourly is good for the tech but if your not busy then tough on  the shop.  Hourly plus incentive anything over x hours  produced tech gets a bonus,I do anything over 10k a week and each tech gets a bonus that week.  A time clock is also important   I anything happens any dispute  you will proof .eShop insurance in super important the more the better plus workman comp

We also use Mitchell shop management great system and with add ons like bolt on gives you a lot of options

Buying shop lifts just be careful some can have problems but buy new when you can. 

Paying yourself  put yourself on a salary  but check with a accountant  on how to do this.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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