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Joe Marconi

When the customer's part does not fix the problem

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A customer came to us with an o2 sensor he said was diagnosed somwhere else. He also brought us internet documentation on the error code and the most likely cause is the o2 sensor.

 

My manager recommned to first properly diagnosis the problem, before we throw parts at it. He erupted in anger and said, "It's already diagnosed, put in the part like I requested!"

 

Well, we did and guess what? That's right, the check engine light is still on with the same error code.

 

We called him to tell him. After 2 days of thinking about it, he gave us authortization to go ahead with the diagnostic testing.

 

I made this post because I know everyone can relate to this situation.

 

 

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