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I was wondering what everyone's average daily car count was as well as average repair order. Also how many bays are guys running? We operate 3 bays with 2 full time techs and we are averaging 7 cars a day at around $150 per ticket. Seems low to me.

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Car counts and ARO are considered the barometer of your business. While it would difficult and perhaps not fair to make determinations on your shop, I can tell you that you need to strive for a higher ARO, but not necessarily high car counts. That is not to say car counts are not important, maximizing your potential per car/customer will bring more dollars to you bottom line.

 

An ARO of 150 does seem to be low. Do you inspect every car (multipoint), do you look at vehicle history for services due, do you recommend future maintenance service that are coming due and do you book the next appointment. These are some of the things that will allow you sell more profitable work and raise the ARO.

 

You will also find one-bay shops and 30-bay shops, so again its hard to say what is the right car count.

 

This is a start, I hope it helps. I am interested in what others have to say too.

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Quick question, which the answer may be obvious, but the average car count for the month... Is it figured on total RO's divided by 30-31, or is it divided by the total number of days the shop was open for business?

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I scaled my shop down from 10 bays down to 6 work bays. (Moved all the brake lathes, used oil tank, drill press etc. into one unused bay. I run about 5 to 6 cars a day... sometimes more...sometimes a whole lot less. Like "0" (ROFL..) Average ticket... 300 sometimes higher sometimes less. Most of the stuff I do is electronic in nature. Reflash, dash gauges, battery drains, component replacement, rewires, custom stuff... etc.

 

Hopefully, I can close the shop in a few more years... getting older, slowing down, and all the writing I do is taking up a great deal of my daily activities. So there's more going on than in the shop most days.

 

:)

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A common bench mark in the industry is 3 to 4 cars per day per tech, ARO of $300 (but varies significantly on your vehicle mix and your area of work - Euro's higher - Transmission shops higher etc). I think that is a good goal for you to shoot for. We average 14 cars per day at just about that ARO.

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I'm a one man shop with 2 bays, one for vehicles and one for trailers. I average 2.5 or a little better cars per day and 1 trailer(more lately - slammed). My jobs mostly consist of brakes, wheel bearings, trailer hitch installs and trailer repairs(easy in and out work with high margins). Hitch and wiring installs average $525 per ticket so keeps my average up, which I would guess at $350 per job. Trailers can be big tickets as well, new brakes, bearings, seals, lighting repairs can be $700, more with new hubs/drums. Not at the shop to get actuals atm. Ready to hire help, can barely keep up and booked out a week or more.

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