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CAautogroup

When to take last customer for the day?

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What time do you typically take in your last customer for the day? We are open from 7am-6pm Monday-Friday. We normally get customers coming in after work. We recently had a customer come in at 5:55 and asked for a basic vehicle inspection that normally takes anywhere from 10-15 mintues.

 

Would you provide the service for this customer? Or would you ask the customer to return in the morning? We are a growing business and every penny matters. Though the guys at the shop, including the inspectors, do not seem to realize this. How would you handle such a situtation?

 

Thanks for your thoughts and opinions.

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