Jump to content


  • Announcements

    • AutoShopOwner

      Advertising & Promoting Your Company On AutoShopOwner - Information   02/25/2017

      This message is only shown to FREE members and goes away after subscribing to a paid membership. If you are joining AutoShopOwner to promote your business, service, or product to this community of auto shop owners, please subscribe to a Sponsor Member Annual Package before doing so. With the correct membership, you will have the ability to post about your company in your posts and forum signature.

      You can upgrade your existing membership here.

      All marketing attempts to this community without proper membership level and/or approval by staff, will be considered spam, result in topic/post removal, and a warning, which can lead up to the banning of your membership, company and/or product on all pages of AutoShopOwner.

      Thank you for your support.

Recommended Posts

Shop Owners: Time for thanks and to look forward

 

Thanksgiving is the start of the holiday season and it also means that another year will be ending soon. We all know how tough business has become, and with each passing year, it becomes increasingly more complicated. But, when you reflect on the big picture, we need to be thankful for a lot of things. Oh, I know there are shops and areas of the country that are still feeling the affects of the recent recession. But, if you are reading this, you are still around, and that alone is a testament to your resilience.

 

As the year comes to a close and we enter into the holiday season, focus on the positive and on the things that make life worth living. Disregard what went wrong and live by the principle my father preached to me. “Make today better than yesterday, and work hard today to make tomorrow better than today.”

 

 

Share this post


Link to post
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


  • Similar Content

    • By Joe Marconi
      Each year at this time I advise shop owners to set aside time to look back at the current year and start planning for the year ahead.  The more due diligence you perform, the more successful you will be.  Below is a short list of things you need to do.  Remember, the time you spend now, will pay off next year.
      Review all your numbers, year to date - Did you hit your goals?  Arrange a meeting with your accountant and review your projected sales and determine any tax implications Speak to your accountant about investing in any end-of-year equipment purchases or any other large purchases in order to save on taxes. Please do not listen to your tool truck guy or equipment reps. Sometimes having cash reserve is much more important that reducing taxes Have a meeting with your key employees; determine what you will need in the coming year and begin to create a budget Set your new goals for 2018 and beyond, both personal and business Create a Wish List, those things your would like to accomplish, both in business and personal - This will help keep you focused  Consider needed future training for all employees Review all insurances: Life insurance, liability, etc. Perform a facility inspection: Identify any needed work, upgrades, OSHA concerns, etc Create an emergency crisis plan in case something happens to you or a key employee; and make sure your loved ones and family have a copy of the plan 
    • By Joe Marconi
      I’ll never forget the day when Mrs. Obrien brought her car back for me to look at.  She was furious. I stayed late the night before, well into the night, to finish her car so she could have it for work the next day.  I even did a few little things on the house because I felt she may be a little inconvenienced picking the car up so late.
      Why did she bring the car back?  A comeback?  Well, not in the conventional way. It was the greasy smudge on her seat that she was angry about.  
      But what about me staying late? Or giving away a few minor services? Doesn’t that count?  She is upset about a grease smudge? Oh yes, and she has every right to be.
      The fact is, you can do the best repair, using the best parts, performed by the best technician on the planet. But what the customer sees is not necessarily your hard work, it’s that little greasy smudge that you are judged by.  Unfortunate and unfair?  Yes. But it’s a reality.
      Perform the best repairs and provide world-class customer service; and never forget; it’s the little things the customer sees. And that’s what important to them.
    • By Joe Marconi
      The day to day operations of running a business can take its toll on anyone.  To be a business owner means to address problem after problem and finding the right solutions. Sometimes the decisions we make will be the right ones, sometimes not.  If we are not careful, this emotional roller coaster we call being in business, can make us focus too much on the negative, and not the positive things that happen in our lives.
      With nearly 4 decades as a business owner, I can say with certainty that one of the basic building blocks of being successful in business is having the right team of people around you and getting yourself in the right frame of mind. 
      You need to find and hire great people. But once you have them, you need to do all you can to take care of them, train them and make them successful in order for you to be successful. Is it easy? No. But it is essential.
      Most important; you need to treat each day as if it were a gift from the heavens and base your entire perspective from a position of strength and remaining positive.  I know it’s not easy, but I can tell you, it works.
       
    • By Stevens Automotive Service
      You are a entrepreneur and your business is Automotive Repair. Run your business like a business and become more profitable.
      You have a tool box just like your techs in the shop do and the ones with the correct tools , good work ethics and knowledge are the best at what they do. So can you in the shop management area just use your TOOL BOX!
      A few things to get cleared up. I have read a lot of post , forums etc, dealing with car count, advertising, us against the dealerships etc. WELL ! First you have to concentrate on your business not what someone else is doing, what works for you and makes you money should be what matters to you and your business.
      1) Concentrate on what your doing right if it needs refined ..REFINE IT.. DIAL IT IN... GET THE PERCENTAGES CORRECT. 
      2) Do you have enough work flow and are you getting the max out of what you already have ?
      3) IF you don't have a good even flow of car count, advertise, but do it in a way that it comes back to you to show what your business has to offer that the others don't.
      4) REPUTATION, CUSTOMER SERVICE, FIXING THE CONCERN and BEING A SMART BUSINESS OWNER are the only steps to winning.
      5) Last but not least .. PEOPLE BUY GOODS AND SERVICES FROM PEOPLE PERIOD !!
      Look at it in this perspective for a moment. Your advisors are problem solvers, customer comes in with a problem or just for a service and they let them know what it will take to repair it or what the car may be in need of if not now then soon. They are solving problems if not right now then later, building trust and reputation for your business. I always say if you solve there problem the rest SELLS itself. And for those of you that think and have been programmed to think that getting new customers, keeping the good ones you have to spend crazy money to get them and keep them is just that "crazy".
      I will be glad to speak with anyone that wants to have less stress and make there shop profitable. Send me a message, email, phone call and we will go over what you have and what you are wanting to achieve and the consultation is always free. IT COST NOTHING TO ASK BUT IT COULD COST A LOT IF YOU DON'T !!
      "LOAD YOUR TOOL BOX WITH THE RIGHT TOOLS"  
    • By Joe Marconi
      This is not new topic for me, but I need to revisit it again. And I will keep revisiting this topic for the sake of our industry. 
      For independent repair shops to "thrive" today, you must take a proactive approach with regard to business.  If you only want to "survive" you can stop reading now.
      Waiting for the phone to ring, or for cars to breakdown, or for a customer to drive into your shop asking for a repair or service is business suicide. The days of broken cars lining up in front of your bays are over.  Sure, cars still breakdown, but you cannot thrive with a wait-and-see strategy.
      Make sure you perform multipoint inspections on all cars in for any type of service. Yes, any type of service or repair.  Look up vehicle history on all vehicles. Let the customer know of needed services, missed services and services due. And lastly, book the next appointment.   Yes, I know....Joe's been preaching this over and over and it does not work in your shop. Fine, then let me focus on those shops that do book the next appointment.  Because those are the shops that are adopting a proactive approach...and I will see those shops in the future.
       
       
       


×