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In case you haven’t heard about it, the term Wallet Flushing started a few years back when a movement started in California to investigate the “questionable practices” of some repair shops selling allegedly unneeded and unnecessary fluid services.

 

That initiative is dead, after an investigation by California’s Bureau of Automotive Repair (BAR). BAR made a statement that it will not pursue any public awareness campaign with regard to fluid services. This is a big win for the our industry.

 

I am a big proponent of selling fluid services; but honestly and ethically. We disclose to the customer, that our recommendations may not be found in your owner’s manual; however we recommend fluid services as preventive maintenance.

 

I am also under the belief that the best time to service fluid is BEFORE it goes bad. You don’t change engine oil when it’s sludged up, do you? I also promote the BG Lifetime Protection Plan. We know that the majority of our customers keep their cars well beyond its factory warranty and to offer a lifetime peace of mind protection plan is of great value to the consumer.

 

The movement was also largely defeated by the persistence of various industry organizations.

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