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Customer Link: Endorsement or warning please


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I recently got a cold call from a represenative from a company called Customer Link. He said he saw one of my posts on HERE regarding increasing car count, visited my website and then contacted me.

I arranged a time and spent quite a while learning about his marketing/retention program. Very nice guy, sounds like a sound program, but as with any of these types of programs i'm always skeptical. Wondering if anyone has any experience with this company.

 

I understand this is a delicate subject and I don't want to instigate any public bashing (if there is any). If you have positive feedback, i'm sure it's ok to post here. If there's any bashing to be done, please PM me.

 

Thanks so much in advance.

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Curious to hear some feedback on these guys especially from those who have experience with multiple CRM programs. I am currently enrolled with KuKui which also has a CRM program rolled into their internet marketing. I was with DemandForce for a few months (I DO NOT RECOMMEND THESE IDIOTS). Their program was nice and I feel their CRM was still somewhat more polished than KuKui's althought it seems to be that KuKui is making improvements constantly.

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We used them for years and then we found another company that offered more for less (DemandForce). We had a few problems with Customerlink at the end. I had to call the top person to get it straightened out. Definitely check out both before you choose.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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