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CAautogroup

Customer asks for Mechanic

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What are your thoughts and opinions when a customer comes into the office and asks directly speak with the mechanic? I have noticed this to be a far too common issue in our automotive repair facility. Most are seeking free advise and repair the vehicles themselves or else where. Yet, once I mention a diagnostic fee... they leave. How would you handle this matter?

 

How would you also approach customers speaking with mechanics privately? I do trust my mechanics to a certain extent, but I have a feeling side jobs are in the talks.

 

Thanks in advance for your thoughts and opinions,

 

 

Nick

 

 

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