Jump to content


Recommended Posts

Ok, so I wanted to start this thread to make a place where we can come to when looking for top quality auto parts. Please post your favorite brand of parts in various categories and ones that you have had good success with. Also list part manufacturer/remanufacturer names you have had bad experiences with so that we will have access to that as well. Maybe if we get enough participation we can eventually talk a moderator into making this a sticky post for easy reference.

Link to comment
Share on other sites

I am new to owning my own shop. The parts so far I have been impressed with and use exclusively are:


Brake Pads: Wagner Thermoquiet

Suspension & Front End: MOOG


Those are the only two I would wholeheartedly recommend.


I have also used been happy with the "Perfection Clutch" brand clutch parts that Advance Auto sells and for spark plug wires that are the most direct fit replacement for OEM I like the Napa Belden Edge premium wires, but the last couple sets of those I received did not contain the necessary clips and holders to keep things looking neat and factory routed (which is what attracted me to this line of plug wires in the first place.

Link to comment
Share on other sites

Does anyone have a good source for power steering pumps? I had a job a while back where three Cardone remanufactured pumps in a row were defective. The first one lasted about a week, the second and third were faulty right out of the box. As crazy as that sounds I'm sure some of you have dealt with similar situations. My theory is a glitch in the remanufacture process that makes it past quality control. Either a machine messes up and they don't catch it in time or some guy on the line had a few too many the night before and isn't paying enough attention the next day. Before anyone even knows what's going on 50 defective pumps are remanufactured, boxed, and shipped all in one shipment and all the parts stores in your town who stock that brand probably get parts from that same truck. It's feasible....tragic, but feasible. In my case I switched to a FENCO pump and it worked fine. I didn't change a single thing about the way I was installing them either (in case anyone was wondering). FENCO does not have a good track record either, though, so I was wondering if there even are any other manufacturers/remanufacturers companies people have had better luck with.

Edited by IntegrityAutoCare
Link to comment
Share on other sites

This is an excellent thread.


Funny story, we had our NAPA sales rep in the store the other day talking about their "OEM-quality" parts. I wanted to test him a bit, so I asked, "What's the difference between your OEM brake rotors and Advance's?"


He loved this question and started talking about rotor plate thickness, number of vanes, metal densities, etc etc. I said, "Ok, Ok, that's interesting. Let's test this out. Send me a pair of yours right now." He did. Then, I called Advance for the same part, $27 less, and we had a show-down. We got out the calipers, measured everything, counted the vanes, "dinged" them (his method of testing density of the metal).


...turned out, they were the exact same rotors in different boxes.


Not a end-all-be-all scenario, but it sure made for a good laugh.

Edited by Wes Daniel
Link to comment
Share on other sites

yup...NAPA is getting bad now about selling the same cheap parts as everyone else. It makes it bad because not only are they selling cheap parts but we have know way to KNOW what parts we are getting (they all just say NAPA brand). At least with advance I know if I order a set of cheap brake pads I will get cheap brake pads, if I order WAGNER Thermoquiet brake pads I know I will get quality pads.

Link to comment
Share on other sites

For most parts my NAPA offers econo and premium. Be sure to compare apples to apples.


Yes, sorry, I didn't mean to insinuate that NAPA's premium parts weren't still good and probably much better than whatever AZ or Advanced calls "premium", but my only problem is not knowing who the actual manufacturer of the parts is due to the NAPA stamp on everything. Things like brake pads are a pretty easy comparison between parts stores (they each seem to carry their own "house brands") but when it comes to things like power steering pumps or reman axles I like to know who the manufacturer/remanufacturer is as I doubt NAPA actually has their own line of EVERY part. Electrical parts are the same way, I bought an HVAC mode door actuator motor from NAPA a while back and it ended up being junk. Something about the specs when they made it were off, because the armature was clocked wrong and didn't line up with the hole when the motor was at rest position so it caused strain on the motor and kept stripping the little plastic gears inside the motor. I replaced it 4 times over the course of about 8 months (each time under warranty) until finally I told them I just wanted a refund so I could buy an actuator motor from the dealer. They told me they could not refund, only replace under warranty. Then they said I would have to have the original box (from 8 months ago????). I told them I understood why they couldn't just hand out refunds to every tom dick and harry that installed an electrical part and then brought it back 2 months later as "defective", but that I was losing time and money every time I installed another one of their parts and if I had known that it was cheap piece of junk when I bought it I never would have bought it from them in the first place! The part just said NAPA on it, which is a name I THOUGHT I could trust and that would stand behind their "quality" parts. I told them that if they didn't stand behind their parts then it would make it very difficult for me to do business with them in the future. This whole thing was over a $50 part! You would think a commercial customer would be worth more to them than that.


Just for the record, after I refused to leave the store without a refund (yup, I had to become one of THOSE customers) they finally shelled it out and I bought one from the dealer which had ZERO tension when I installed it and has been working flawlessly ever since.


My point is there is probably only ONE aftermarket company that manufactures those specific replacement motors (Dorman I think) and all the part stores sell the same thing. While everyone else sells DORMAN parts, NAPA sells the same part and slaps the NAPA name on it as if it is theirs, but it's the same (in this case) defective part.


To give you a comparison, I do most of my business through Advance Auto. Four months ago I bought a BWD ignition module/coils assembly from them for a Cadillac at $267.00. I replaced the spark plugs on that car at the same time and last week I get the car back with a misfire. Turns out to be one of the ignition coils on that module I bought has already failed! Poor quality. I called and told them the situation and asked if I could get a refund because I wanted to get an OEM Delco coil assembly for this car so that I didn't have to deal with this again in another 4 months. They gave me a full refund with no fuss (even though just like NAPA the Warranty states only "Lifetime Free Replacement") and I continue to give them my business for just that reason.

Link to comment
Share on other sites


I think that the discount auto parts stores (Zone, Advance, O'reilly, etc.) have lead to the overall quality of all parts stores to be lower.


This is probably true, but is the REAL problem the stores that sell the low quality parts or the customers who are ignorant enough to buy them? Stores will always sell what the customers want. It is just unfortunate how negatively this impacts our trade.


This is the whole point of this thread though, "A good name is more to be desired than great riches". Its a companies NAME is all we have to go by at this point. We need to put our heads together and find companies that are putting out quality parts so we don't all end up cursing under our breath as we install that 3rd defective alternator.

Edited by IntegrityAutoCare
Link to comment
Share on other sites

  • 7 months later...


Although I have numerous bitter experience regarding auto parts and manufacturers but I got 100% satisfaction with Matrix Collision Repair Facility. It is one of the best body repairing shop that I have ever seen in my life.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
  • Similar Topics

    • By Changing The Industry
      Episode 152 - A Blueprint for Financial Independence in Auto Repair Shops with Rick White of 180Biz
    • By carmcapriotto
      As tax season 2024 unfolds, many entrepreneurs find themselves grappling with previous years' unpaid taxes, alongside the looming obligations for the current year. This episode gets into practical solutions for managing tax debt, with real-life advice and expert insights to navigate this challenging aspect of business ownership.
      • Understanding Your Options with the IRS: Setting up a payment plan with the IRS is the most common recourse for those unable to pay taxes in full. Learn about the prerequisites, process, and potential pitfalls. How does the IRS view income versus payroll tax debts? What are the crucial differences that could affect your business?
      • The Truth About Offers in Compromise: Offers in Compromise (OIC) might seem like a silver bullet for tax woes, but they're often misunderstood and not as easily attainable as advertised. I I try to demystify OICs, outlining the qualifications, processes, and the reality behind settling tax debts for "pennies on the dollar." Why are these offers rarely the best solution for most taxpayers?
      • Practical Tips and Real-World Strategies: Beyond understanding IRS mechanisms, this episode provides actionable advice for managing and potentially settling tax debts. From negotiating with state tax authorities to leveraging existing assets and income for a better outcome, learn strategies that could save your business significant amounts of money and stress.
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book: Download Here
      Aftermarket Radio Network
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      The Basics of Owning An Auto Repair Shop - Part 3
    • By carmcapriotto
      Get to know Darrin Barney, the family man, Jeep Enthusiast, multi-business owner, and friend to many. Take away some helpful tips, but a ton of inspiration from the owner of Barney Brothers Off Road and Repair and Elite Worldwide.
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Lagniappe (Books, Links, Other Podcasts, etc)
      Barney Brothers Off Road and Repair
      Elite Worldwide
      [email protected]
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Live from MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Michael Ingvardsen discusses the evolution of thermal heat management, the importance of training, and the challenges of new refrigerants. Michael emphasizes the need for compatibility between components and refrigerants, and the role of distributors in ensuring product reliability. The episode highlights the complexity of modern air conditioning systems and the value of specialized knowledge in the field. Michael Ingvardsen, Global Technical Training Manager, Nissens Automotive Show Notes
      Importance of training and industry legacy (00:02:05) Michael discusses the significance of training, family legacy in the industry, and the need to understand the past for the future. Changes in automotive air conditioning (00:06:08) Michael explains how air conditioning technology has changed, emphasizing the impact on vehicle components and functionality. Heat pumps in electric and hybrid vehicles (00:10:15) Michael explains the role of heat pumps in electric and hybrid vehicles. Refrigerant and technology standards (00:13:34) Discussion on the impact of refrigerant standards, environmental considerations, and the need for understanding chemical and refrigerant properties. Future refrigerant technology (00:17:33) Insights into future refrigerant technology, including the challenges and considerations for electric vehicles and heat pump systems. The challenge of introducing new refrigerants (00:18:29) Discussion on the challenges of introducing replacement refrigerants. Importance of air conditioning training (00:22:51) Emphasis on the value of staying updated with air conditioning training and the upcoming training classes on heat pumps. Challenges in implementing new practices (00:32:47) Discussion on the challenges in getting technicians to adopt new practices and the need for proper training and information dissemination. The impact of improper maintenance on warranties (00:30:58) The implications of improper maintenance on heat pump systems and the financial consequences for shops. The need for compliance and best practices (00:34:36) Emphasis on the importance of following proper procedures and best practices in air conditioning maintenance to avoid potential breakdowns and higher costs.
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections    
      Click to go to the Podcast on Remarkable Results Radio

  • Our Sponsors

  • Create New...