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Break Your Arm? Use Our X-Ray Machine!


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I was passing one our “favorite” parts stores this morning and after seeing the sign posted in the window, “Check Engine Light On? Use Our Scanner”, a thought came to mind. Imagine passing a hospital or Dr. Office and you see a sign posted:

“Break Your Arm? In Pain? Use our X-ray Machine”

 

I know it may be a silly analogy, but maybe not. Your thoughts?

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That made me chuckle. LOL So true. It just goes to show how "professional" some people treat the craft of auto repair. It seems to me that a lot of people consider the use of an auto mechanic as something that is not that important.... because they can fix it theirselves. Or, at least they think they can.

These places that offer such services are just grasping at any angle to sell their wares. What I've found out, over the years I've been doing this is that those people that are looking at car repair as something they can handle by themselves and then try... usually end up at a repair shop with an attitude. This attitude usually causes even more friction between the mechanic, the service writer and the new customer. They want it cheap, quick, and don't want to be told that all the work they did to their car was either wrong or not neccessary.

It chaps my arse to deal with these "scanner" reading misfits.

If I ever see a doctor offer his equipment for my personal use I for one would run like hell to another doctor.

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They do it because they sell a ton of unneeded parts. Oxygen sensors out he wazoo due to lean conditions.

 

HAHAHAHA, so very true. We replace so many cats and o2 sensors due to autozone and advance auto wanna-be techs.

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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