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Local Valvoline Not That Busy


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Our local Valvoline is normally slow. I find it interesting that I see the guys out front swinging the no wait signs pretty often. Our local quick lube was owned my a local business man for a long time and the service he offered was amazing. Since "corporate" Valvoline bought the location and had started running it, I have gained a lot of oil change customers that do not like the change at all. They say the prices are higher and the service not up to what they are expecting. Good for us :)

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  • 4 weeks later...

Things are just as spotty here in the Puget Sound area. I was talking to one of the kids who works at a Jiffy Lube and he said average car count per day was 12. Considering what is offered; saving time, one would think the car count to be much higher.

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  • 1 year later...

It may be "fast food" type burn out. Olive Garden now has an $8.00 lunch menu, and its easy to spend that at Mickey D's or B.K. Where are you going for lunch? There is a lesson in this for great independent shops everywhere.

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I like to think that the repair shops are doing a better job sending oil change reminder emails and post cards. At my shop we take the date and mileage of every car's windshield sticker. We then send an oil change reminder along with a coupon 3 weeks before the oil change is due and again 1 week before. We do the same for the state inspection.

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Clown suits, ape suits and anything else they can think of to attract attention. The local Pro Oil Change location has added tire changing and storage to their menu as well. Lots of upselling with wallet flushing on special every day.

Gary

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It's all about convenience and customer service. Our independents shops can do both, and usually a lot cheaper. It seems to me people are looking for the full service shops more. I see that they are sick and tired of dealing with multiple service shops, and just want to find one that does it all.

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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
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