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Info on Angie's List, anyone?


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I have signed up with their free service and like you get calls all the time. I am not interested in spending any money with them at this time as they aren't very big in our area and since I have only one review on there it isn't worth my money.

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Neither myself of any of the shop owners I've worked with have had first hand experience dealing directly with Angie's List.

 

Although I was told by one shop owner that he has 3 very positive reviews; he claimed some very nice work. I think the issue with Angie's List is that it's a paid subscription... so you don't get a bunch of 'goofy people' posting stuff. It just makes it a lot more believable.

 

But in reality.. it's just customer TESTIMONIALS. And this proves what I've been telling my subscribers... that 'Facts Tell - Testimonials SELL!'

 

So why don't auto repair shops have tons of testimonials on their website and customer waiting room walls? That waiting room should be your 'historic shrine!'. Also be sure to include copies of your Customer Newsletter - don't make it a library with newspapers, magazines and other 'entertaining' things. It should be about YOU!

 

I realize this wasn't exactly the answer you've been looking for, but thought I could help!

 

Matthew

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  • 11 months later...

I found out that reviews drop off after 2 or 3 years. That seemed lame to me. I am sure if you spend money with them that is a different story. Just have a bad taste for that company. The salesman that calls is rude.

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  • 2 weeks later...

My shop just opened about a month ago. The week we opened we signed up for free accounts on yelp, google+, angies list and yellow pages, and got a simple website thru godaddy.com.

We also delivered about 400 flyers to subdivisions around our shop. Had 1 repair from the flyers already, 1 repair from the google+ page, 1 great review on google, 1 great yelp review and 1 great angines list review. I try to talk to customers who seemed really pleased and computer savy to post a good review for us. My reasoning is, if its free and it gets your name out there one more time, why not?

 

My wife works for a window cleaning company. Some of their customers would not have even called if they did not have a presence on angies list. I think its part of the future of the service industry. Not saying its good or bad, but its here and growing.

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The issue I had with Angie's list is that they had very few subscribers in my market area. I believe if you go on their site you can get the number of paid subscribers in your area. They were looking for me to sign up, but it just didn't make sense for the number of members.

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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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