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Brain Damage

 

 

 

 

 

Throughout the evaluation of the modern car there have been an increasing number of duties taken over by computers. These computers have not only made the engine more fuel efficient, but also more environmentally friendly. Nowadays, these systems are starting to think for themselves and make decisions for the driver. Things like parking the car, keeping a safe distance from the car in front of you, or avoiding accidents are just a small part of the capabilities of the modern computer driven automobile.

 

In some ways the car has become a thinking, reasoning, and quite capable robotic apparatus. You're not sure of that? Really? Let's define robotic function and a robot's task. A robot is a device that manipulates its surroundings by way of certain inputs, which are dictated by the software or information instructions set into its protocol. In a sense the information in its brain. Not all "robots" are in a form of the walking, talking version; a robot can be stationary and perform one task over and over again.

 

Take for example ABS (Anti-lock Brake System). This can be considered a robotic function. The ABS module (or brain) is given a task by way of its programming, and in turn watches for certain input signals from various sources such as the wheel speed sensors, brake pedal application, and engine and transmission inputs. It's a stationary robot in a non-stationary setting. If the system fails to follow the preset instructions it gives the human an indication of its condition by way of a service light.

 

The repair needed is still left up to the technician. I'm kind of glad for that, as I don't know if I'm up to dealing with the "Terminator" mentality of a walking, talking robotic device that inevitability figures out it's smarter than its creator.

 

These days a modern technician uses a computer to talk to the vehicle's computer. That makes it three "brains" involved in determining the reason for the service light: two cyber brains and one human brain. Each one of them has to do their job correctly. When one or more of these "brains" malfunctions, (and yes, I do mean the technician's too.), the whole process of figuring out the problem becomes a lesson in futility.

 

I recently had a car in the shop that wasn't communicating with any of my scanners. As the technician, aka "The Human Brain", it was my task to figure out why and where the lack of communication was emanating from. It wasn't long before I tracked down the culprit. Not only was the main PCM in the car dead, but so were several other processors as well. Looks like a case of brain damage to me. All the usual suspects for this type of problem, such as powers, grounds and communication lines checked out to be in good condition. The test results showed that the car had been struck by lightning. Looks like this little robotic wonder of modern technology had been done in by Mother Nature herself. Even in the electronic age…Mother Nature still rules.

 

But among the variations of problems a technician can run across there are those occasions where the car is fine, but its second brain (the "scanner") is damaged in some way. On occasions I've had to deal with an uncooperative scanner. After countless times of getting in and out of a car, the endless twisting and manipulating of the cords and connections, the scanner can come down with its own form of brain damage. Sometimes it's the service cord at fault, and other times it's the scanner itself. (I keep the shipping boxes just in case I have to send one in for repair.)

 

The big problem for the consumer these days is the modern car can't function without these computers, nor can the modern technician diagnose or repair a lot of the functions without a computer to talk to the car. We've become so dependent on the electronic wizardry of these modern conveniences that our world today couldn't function as we know it without them.

 

 

Sometimes I feel like I've got brain damage myself when I'm trying to figure out the multitude of problems brought on by all these electronic components. There are many numerous problems that only exist in today's cars because of all these technical advancements. You wouldn't see some of these problems in a car without a computer under the hood. In years past a lot of car components were rebuilt right in the shop,and most everything was a "hands-on" repair. A mechanic removed a part, and would take it down to its individual components, then replace one or more parts of the original component and reassemble it. Not so today; most parts are electronic or have been manufactured in a way that the individual parts can't be taken apart. A good example of this is the HVAC systems. It used to be cables and levers that operated the doors and temperature flow. Nowadays, it's sensors, drive motors and processors. Computers and these robotic functions have literally taken over our everyday life right down to the point of turning on the A/C in the car. You're not moving a lever or turning on the compressor, instead you're asking permission from the computer. It determines whether or not all the required systems are functioning properly. If they are…then "it" (the computer) will allow you to have the air conditioning on. You don't decide… the computer decides for you.

 

For the most part, today's automotive repairs require a high degree of understanding of electronics, as well as mechanical aptitude. You really need both to be a good tech these days. The stereotypical view of the local mechanic as some brain damaged, misbegotten youth with a rag sticking out of his pocket is all but gone; he's more of a brain surgeon than a grease monkey these days.

 

Our technical advancements and electronic world is moving closer and closer to a place our forefathers of just one generation ago would never recognize. It won't be long before the automatous car is the norm (which is nothing more than a robot on wheels.)

 

These innovations are enough to give me brain damage if I ever get a chance to stop and think about them long enough. As it has always been in this field… change is constant and dealing with those changes is what the technician has to deal with.

 

I'll admit I do find all these modern conveniences fascinating, as well as totally plausible…they make our lives physically and mentally less stressful, but I gotta draw the line somewhere. Some people like to bike, others like to hunt or fish, while my favorite pastime is golf. I do like using the GPS to show the yardage…but I'm not using a "Terminator" to hit the golf ball for me… Besides… it would probably keep score better than I do anyway. Even in this modern technical world there are still a few things this old, brain damaged tech would rather do without a computer involved.


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Posted

Computers can do many tasks Perhaps the next task is to design a computer that is capable of fixing and diagnosing itself. That would be the ultimate in computers! Don't think will ever see it in that form, but something better then what we have today!:rolleyes:

Posted

Computers can do many tasks Perhaps the next task is to design a computer that is capable of fixing and diagnosing itself. That would be the ultimate in computers! Don't think will ever see it in that form, but something better then what we have today!:rolleyes:

 

that's a scary thought... it's starting to sound almost "Terminatorish" LOL

Posted

My only fear about technology is removing the human element from a particular task. Us old timers can remember when we had to back into a system to see why the engine had no spark or no fuel. We did not have any of the advantages we have today. We had to understand the engine systems and used our "Brain" to perform logical tests and base decisions on those tests.

 

Now, most techs run to IATN, Indentifix and grab the scanner before they even attempt to logically think thru the problem. I am not complaining. The amount of information needed is mind boogling and I am quite greatful for the help and technology. But, when their backs are against the wall with a tough problem, that's not a known problem, it takes an old timer like us to walk them thru a logical step by step diag procedure.

 

As long as the human brain keeps creating other brains, we should maintain a step ahead and remain in control.....notice I said we "should".....

 

 

this is "should" is a big deal, and the running to Indentifix only makes the tech able to read and follow directions. Thus they are becoming subservient to the computer, while us old dogs still look at a problem without going there first. Excellent point Joe.

I'm afraid there is no way except to head to the "should" way of things. I just hope when the generation now is our age they have some old school capabilities left, or they may be looking into the archives of Identifix and IATN for answers. (Laughing now... but only because I can just imagine the problems in the future....)

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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