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Going the Extra Mile


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I don’t know all of you, but one thing I do know…You have all gone the extra mile for a customer. It’s who we are, it’s in our blood. We have stayed late to finish a car, came in early to get a jump on things. We’ve even sacrificed our son’s soccer game for a customer.

 

It was Wednesday this past week and we were down a tech. We had work piling up and a customer walked in and said that his son is visiting from Buffalo and that there is a horrible grinding noise from the right from wheel. “He needs to head back home tomorrow, is there anything you can do”?

 

Inside I cringed, but I said, “Sure, just leave the keys with Mike and I’ll take care of it”. Luckily it turned out needing front brakes only. We did the brakes, changed the oil and we had the car back to him by the end of the day. I don’t know how we did it, but we did.

 

When the customer came to pick up the car, he walked over to me and said, “Joe I could clearly see how busy you are, and it means a lot to me that you managed to take care of my son’s car. It’s nice to know there are still some people who care about their customers, I will never forget this”.

 

So, we might not be the richest people in the world, but in a way the riches we get you cannot put a price on.

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