Quantcast
Jump to content

Flash Sale + Social Proof


Flash Sale + Social Proof


Flash Sale + Social Proof

To Repair Or Not To Repair


Recommended Posts

With all the recent news about improper tire repairs I would like to hear from fellow shop owners on what your policy is on tire repairs. It seems as if the tire manufacturers are washing their hands of any responsibility once a tire has been repaired. We need to protect ourselves from potential litigation. Maybe we share ideas, procedures and policy and learn from each other.

Link to comment
Share on other sites










Joe,

There just is too much potential liability to not follow industry guidelines for tire repairs. We have only done internal patch or patch and plug repairs in our shop. The manufacturers are trying to distance themselves from potential liability do to substandard repairs. It's a service that is in demand from our customers, but we need to do it properly and get paid a fair price for the service.

Russ

Link to comment
Share on other sites

We are $14.95 and I think I am too low.

We charge $25 to patch a tire. This is the total price including remounting and balancing. I'm not sure it's enough for all that is involved in doing the repair, but that's what we charge.

Link to comment
Share on other sites

What are you guys charging for a proper repair?

 

This is where the issue begins. Think about it, you have to remove the tire from the car, inspect it, put it in water to find the leak, break it down, inspect the inside, perform the proper repair, remount the tire, you may want to check the balance, put it back in the water to make sure the repair is ok and put it back on the car. All for how much?

 

Right now we charge $28.50 for this repair. Some people look at me like I have two heads. They tell me, "I can get it plugged down the block for 10 bucks".

 

I do agree, we need to protect ourselves, the tire companys have washed their hands of any liability. What about the shops that don't care or worry about the liability, will they make it bad for the rest of us?

Link to comment
Share on other sites

Here is a repost from april;

I hate to have another government mandate but I think we, as an industry, share some of the blame. The tire industry trade groups, TIA and others, have for years endorsed that a proper tire repair requires the removal of the tire from the vehicle, dismounting the tire from the rim, inspecting and repairing from the inside of the tire. This can not be done profitably when we try and compete with the guy down the street that is willing to throw a plug in it for $5.00. When you look at some of the multimillion dollar judgements that have been handed out over the last few years for improper tire repairs, it makes it a lot easier to say "NO" to a customer who wants a $5.00 repair. We have not done plug repairs for 15+ years. Have we "lost" some tire repair business to the guy down the street - yes. Do I sleep better at night knowing we are doing proper repairs - YES. Most customers, and the ones we want to keep, understand that we are trying to keep them safe on the road. We take a little time to educate them as to why we repair the tire the way we do and it goes a long way to build a trusting relationship with them.

Link to comment
Share on other sites

28.00 + tax.

 

What I find is the only ones who complain are the ones who just come in with a flat and want a quick fix and probably won't be back for anything else anyway. I always start by explaning that the plugs from the outside are only temporary and that the patch plug is the approved method of repair.

Link to comment
Share on other sites

I tend to direct people to a very good tire shop two blocks down from us. If the tire is to be dismounted and inspected and repaired it gets done safely at n/c to the customer. Many times the problem tire has internal damage, age or wear that dictates the need for a new tire. If so they are at the right place. I will ask for the customers prayers and referrals. B)

 

 

 

 

It's all about Prayers and Referrals.....The harder i work the Luckier i get-The Frogfinder

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Similar Topics

    • By Joe Marconi
      According to Lang Marketing Aftermarket Consulting, Mobile repair and service is on the rise. I have mixed feelings about this, since repairing and servicing cars today is so complex.
      BUT, can mobile service be used to attract new customers, or used as a strategy to check the car out at someone's home or work, with the ultimate purpose to get the car to your shop? 
      From Lang Marketing 
      "Mobile Repair currently represents only a small portion of the Do-It-For-Me (DIFM) market, but it is growing at an explosive rate. As the DIFM light vehicle market plunged during 2020 and rebounded in 2021, Mobile Repair grew many times faster than the overall DIFM market, unhindered by the onslaught of COVID-19."
      Sources: 
      Lang Marketing Resources, Automotive Aftermarket Consulting, Research and Analysis  
       
    • By Joe Marconi
      As a former auto shop owner, one of the things that kept me up at night was not knowing enough about all the labor laws and human resource regulations.  
      How do you keep up with all the changes to the labor laws and human resource regulations in your state? 
    • By Eric Roberts
      Firstly let me say that I an just a regular guy from the UK who is the owner of a seven bay service centre/garage. I am not a financial expert. The dreaded inflation is upon us again. For the guys as old as me then this is nothing new. Back in the 70,s we had 15% inflation, but we all got by and lived for better trading days. Here in the UK we have always looked up to the USA because of your business prowess. So what do you guys look out as your worst enemy!
      When prices are going up then I find that the gap opens between rich and the poor's disposable income. So this question will effect garage owners in different areas. My garage is in a poor area with many immigrant families who drive cars. So this means we have to be more flexible with pricing. Finding out if your customer can afford that service ! For this reason we devised a three tier service pricing structure. This has also the effect of not loosing your profit margins. 
      The lowest price should include an oil and filter change and a general vehicle check over. This way we find the customer will perhaps be able to afford a service and your profit margins wont drop. This is just one small idea that we carry out! What do you guys do in these times of high inflation ? 
    • By Joe Marconi
      Most communities have a variety of repair shops, dealerships, and franchise models.  Do you consider them the competition, or colleagues?
      Do you think it's worth it to get to know other auto businesses in your community?  To share and exchange business ideas and strategies?
       
       
       
       
    • Advertise your services or products to passers-by attracting them towards your business
    • By carmcapriotto
      Guest Host and Shop Tour with Todd Cole, TC Auto Service, Corpus Christi, TX. Four years ago Todd left his medical sales job and became the new owner of TC Auto Service.
      Todd Cole, TC Auto Service, Corpus Christi, TX.
      Key Talking Points
      Was in medical device sales but looking to make a change. His great grandfather, grandfather, and father were all in the automotive business Was a customer of the business and bought the business from the owner (who was 80 years old) Senior tech has been with the business for over 30 years- loves to teach and help others, maintains quality. He is a mentor for apprentices.  ‘Running out of concrete' as they started growing- purchased satellite location  7 lifts total Look at productivity by technician weekly- scoreboard with names listed, fun competition Drive through lanes with vehicles- 3 lanes  
      Connect with the Podcast:
      Aftermarket Radio Network
       
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
       

      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors


general heavy-duty 728x90


general heavy-duty 468x60


general heavy-duty 250x250

×
×
  • Create New...