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Tire Repair Legislation: What’s right, what’s wrong?


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I can't stand when the government has to step in and try to solve every little stupid problem. We always like to blame our leaders, government, politicians for the problems in our country but until individuals and families and business owners get in order we will continue down this path we've been on. I mean come on give me a break we need laws to tell us how to fix a tire right?

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I hate to have another government mandate but I think we, as an industry, share some of the blame. The tire industry trade groups, TIA and others, have for years endorsed that a proper tire repair requires the removal of the tire from the vehicle, dismounting the tire from the rim, inspecting and repairing from the inside of the tire. This can not be done profitably when we try and compete with the guy down the street that is willing to throw a plug in it for $5.00. When you look at some of the multimillion dollar judgements that have been handed out over the last few years for improper tire repairs, it makes it a lot easier to say "NO" to a customer who wants a $5.00 repair. We have not done plug repairs for 15+ years. Have we "lost" some tire repair business to the guy down the street - yes. Do I sleep better at night knowing we are doing proper repairs - YES. Most customers, and the ones we want to keep, understand that we are trying to keep them safe on the road. We take a little time to educate them as to why we repair the tire the way we do and it goes a long way to build a trusting relationship with them.

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  • 5 months later...

I have very mixed feelings about the need for legislation. I've done quite a bit of research when I first heard about this and I was unable to find any statistics on the number of injuries or deaths or even accidents due to improper tire repair. We patch from in inside on most repairs but if there is a puncture right in the center of the tread and the tire has never gone to low I'll still plug it. We've never seen a failure in 36 years.

 

By the way Joe, the NY Bill number is 09683

 

I don't mind charging more for tire repairs. What do you guys charge for dismounting and repairing from the inside?

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i've never had a comeback with a plug,

though on my car hauler with 80psi tires, the plug gets out slowly while driving (still gets me through the day).

 

so i go plugs on small car tire punctures, patch-plugs on trucks and high performance cars

Type S Zero,

Take a minute and google tire repair lawsuits. It is shocking to see some of the settlements involved in tire repair lawsuits. If you do not follow industry standards in repairing tires you are leaving yourself open to some major exposure. A plug is not a proper repair. We charge $25 to do a patch/plug repair.

Russ

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I don't dissagree it's not worth that much, but at that point, sell a tire. It becomes a point of what value the customer sees in the repair vs a new tire. If we all got 50 bucks for a major tire repair, we may end up doing less repairs and sell more tires? The consumer may not see the value in the repair if the price is too high, even though we may be able to justify the cost.

 

I hope I am explaining my self clearly....

 

I agree, we charge $34, more for low profile tires & light truck tires. We find that most people are ok with it when they see whats involved. We do still plug tires though if we feel the tire is a good candidate for a plug. If the tire is worn we recommend replacement. If this becomes law we will surely sell more tires. After all, that's why the RMA is lobbying for this in the first place isn't it.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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