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  • Similar Topics

    • By Joe Marconi
      I will never forget the day when a customer, who didn't like the price, took cash out of his pocket, crumbled up the cash, and threw the money at me. 
      This customer clearly crossed the line, in my opinion. 
      Before I tell the rest of this "true" story, I would like to hear from you: How would you have handled this situation? 
       

    • By Joe Marconi
      Now that I am not a shop owner, I had to make an appointment to have the A/C checked on my wife's car. While the vehicle was being serviced, the tech noticed a bubble on the tire. I told the service advisor to get me a good set of Michelins.  He said that might be hard since he had trouble getting some sizes and models.  My wife drives a Mercedes E350. 
      Are you seeing tire-related shortages too? 
       
    • By carmcapriotto
      Daniel Griffith, Wally's Precision Auto Care, Las Vegas, NV
      Key Talking Points
      Finding, identifying, and connecting with the ideal customer and naming them (Jennifer and Clara)- what books are they reading? Who are they following on social media? What are their expectations?  Build out each phase of the customer experience process, and look at the highs and lows What parts of the process are easy and what parts are hard? Simplify that down as much as possible If something's not working, change it. It's that simple Hiring new employees- asked his current employees what they like about their job, then used their words on the job descriptions “Culture eats strategies for breakfast.” The average tenure of his current team is over 12 years  
      Connect with the Podcast:
      Aftermarket Radio Network
       
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partners:
             
      Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

      More Time. More Profit. Transform your shop at getshopware.com/carm


      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Watch the Episode on YouTube
      Rachel Spencer, Spencer’s Auto Repair, Krum, Texas. Rachel’s Previous Episodes HERE
      Dale Warmuth, Leon's Car Care Center, Eureka, CA
      Key Talking Points
      Attention to detail- committed to customers, feels like home, purse hooks, lotion, indicates the quality of the shop.  Clean, functional and responsible, and attentive  Employees share responsibilities with their employees restroom Cleaning- checking on the bathroom several times a day than cleaning it in the evening Lighting and paint are key areas to update quickly, and quality toilet paper  You have 1 opportunity to make a first-class experience  
      Connect with the Podcast
       
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partners:
      More Time. More Profit. Shop-Ware Shop Management getshopware.com

      Click to go to the Podcast on Remarkable Results Radio
    • Heavy Duty Parts Fleetcross
    • By Joe Marconi
      Yesterday, around mid-day, I headed out to run a number of errands. I first stopped for a quick lunch, then on to the hardware store, the beer distributor (for Father's Day BBQ), the grocery store, and then I went to Staples to pick up a few shipping cardboard boxes.
      EVERY place I went to had a sign out in front: NOW HIRING! 
      I don't get it, where are all the workers?  The unemployment rate is at 3.6%. Does that really reflect the number of people out of work, or is the number higher when we factor in those that don't want to enter the workforce or those that have left the workforce? 
      Something doesn't add up.
       


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Start LLC for $0 at IncFile


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